Regional Account Manager; Line - Cape Cod

Regional Account Manager (Full Line) - Cape Cod

Remote

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, Timber Tech®, AZEK® Exteriors, Versatex®, fermacell®, and Stru Xure®. With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally.

Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit

Location: Remote/Home Office - covering Southeastern Massachusetts, Cape Cod and the Surrounding Areas.

The Regional Account Manager (RAM) Exteriors and Outdoor Living, reports to the District Sales Manager and works with a regional team of sellers. The RAM has the responsibility of owning downstream contractor demand for all James Hardie products within an assigned segment. The role is responsible for defending business, gaining customer wallet share, while driving material conversion and growing market share, expanding the premium product adoption.

The role regularly executes district plans and partners with Channel Manager and field teams to convert demand into sustained territory growth.

Key Responsibilities:

• Account Management/Business Development
• Build and maintain strong, long‑term relationships with key customer accounts through consistent engagement, responsiveness, and value‑added support.
• Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and loyalty.
• Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs.
• Develop structured account plans and execute growth targets for each key account.
• Conduct regular business reviews with accounts to assess goals, performance, challenges, and future needs.
• Translate customer feedback into internal recommendations for product, pricing, service, or process improvements.
• Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
• Use data to forecast account performance, identify trends, and prioritize actions.

Drive Demand for All Products

• Drives downstream demand with contractors across both Exteriors and Outdoor Living products
• Enables cross-selling opportunities to support Channel Managers
• Builds long-term contractor relationships through ongoing account engagement and tailored product solutions, while driving material conversion with contractors, and supporting other regional growth priorities.

Manage Dealer Relationships

• Acts as the primary dealer relationship owner for assigned accounts, ensuring alignment to James Hardie priorities and enabling effective cross-sell execution
• Partners with dealers to launch campaigns, train sales teams, and connect contractor demand to dealer programs

Execute Market Segment Specialization

• Executes against defined sub-specialization (single family repair/remodel, single family new construction, or multi-family new construction) by partnering to provide product value that aligns with regional growth objectives
• Ability to tailor engagement and messaging to segment-specific needs

Territory Planning/Execution

• Develops and executes a territory plan that translates regional priorities into daily activity.
• Manages pipeline, targeting, and follow-up to ensure consistent execution against demand-generation goals and adjusts approach based on performance and market feedback.

Core Competencies:

• Sales Expertise:
  Willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets. Ability to negotiate and collaborate with business leaders to achieve an ideal outcome. Strong understanding of sales processes, sales funnel management, and sales practices. Knowledgeable of market segmentation and go-to-market strategies. Familiar with Customer Relationship…