Sales Administrator

Job Title:

Sales Administrator

Job Description

The Sales Administrator provides critical support to the Sales Department by managing customer information, tracking sales activities, maintaining customer portals, and coordinating communications across internal teams. This role serves as a key liaison between customers, sales personnel, engineering, production, and other departments to ensure accurate communication, timely responses, and exceptional customer service. The position is ideal for a highly organized, analytical, and customer-focused professional who can manage multiple priorities in a fast-paced manufacturing environment.

Responsibilities

+ Create, maintain, and analyze spreadsheets and databases to track new business opportunities, customer and engineering changes, special customer requirements, tooling activity, pricing and cost breakdowns, and sales performance metrics.

+ Assist the Sales Team with preparing customer quotations, pricing analyses, and supporting documentation.

+ Collaborate with customers and internal departments to understand customer requirements and resolve issues in a timely and professional manner.

+ Monitor and maintain customer portals by retrieving releases and forecasts, downloading customer scorecards, reviewing customer communications and notifications, and updating required customer information.

+ Register and maintain customer-required software platforms and supplier systems as needed.

+ Generate reports and provide sales-related data analysis to support strategic decision-making.

+ Track customer requests, engineering changes, and project milestones to ensure deadlines are met.

+ Participate in weekly plant walkthroughs with Sales personnel to develop a thorough understanding of manufacturing processes, production capabilities, and customer requirements.

+ Assist with customer presentations, sales meetings, and business review preparation.

+ Support new business development activities and customer account management initiatives.

+ Maintain accurate customer records and documentation to ensure data integrity and accessibility.

+ Travel occasionally to customer locations, trade shows, or industry events as required, generally less than 10% of the time.

+ Perform additional duties and special projects as assigned to support the Sales Department and broader business objectives.

Essential Skills

+ Minimum 2 years of administrative, customer service, sales support, or manufacturing-related experience preferred.

+ Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, complex formulas, data analysis, charts and reporting, and macros (preferred).

+ Strong proficiency with Microsoft Office Suite, including Word, Outlook, and PowerPoint.

+ Demonstrated experience in sales administration, sales support, inside sales, order processing, and general administrative support.

+ Strong analytical, problem-solving, and decision-making abilities.

+ Excellent verbal and written communication skills.

+ Ability to manage multiple priorities and meet deadlines with minimal supervision.

+ Strong organizational skills and a high level of attention to detail.

+ Ability to work effectively in a team-oriented environment.

+ Customer-focused mindset with proven customer service and customer support experience.

Additional

Skills & Qualifications

+ Manufacturing industry experience.

+

Experience with ERP/MRP systems.

+

Experience with customer portals used in automotive or industrial manufacturing environments.

+ Ability to read and interpret engineering drawings and blueprints.

+ Familiarity with sales, account management, and customer relationship management practices.

+ Comfort working with data, reports, and performance metrics to support sales strategies and business decisions.

Work Environment

This position is based in an office environment located within a manufacturing facility, providing close interaction with production operations and engineering teams. The role involves frequent computer and data entry work, with extensive use of spreadsheets, customer portals, and office productivity software. You will regularly collaborate with production, engineering, quality, and customer personnel to support ongoing projects and customer requirements. The company operates in a growth-oriented environment, with a track record of increasing annual sales and plans for significant expansion over the coming years.

The role is expected to transition to a hybrid work arrangement, combining on-site office presence with remote work, while maintaining strong connectivity with cross-functional teams and customers.

Job Type & Location

This is a Contract to Hire position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $26.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this…