Regional Account Manager - OL Connecticut

Regional Account Manager - OL Connecticut

US

Remote

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, Timber Tech®, AZEK® Exteriors, Versatex®, fermacell®, and Stru Xure®. With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally.

Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit

Location: Remote/Home Office - Connecticut

The Regional Account Manager (RAM), Outdoor Living Products (OL) reports to the District Sales Manager and works with a regional team of sellers. The OL RAM has the responsibility of owning downstream contractor demand for decking products within an assigned segment. The role is responsible for defending business, gaining customer wallet share, while driving material conversion and growing market share, expanding premium product adoption.

The role regularly executes district plans and partners with Channel Manager and field teams to convert demand into sustained territory growth.

Account Management/Business Development

• Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs.
• Defend business by maintaining strong, long‑term relationships with key customer accounts through consistent engagement, responsiveness, and value‑added support.
• Serve as the key partner for both assigned customers (dealers/distributors) as well as market stakeholders (builders, architects, contractors), ensuring partnership, satisfaction and loyalty.
• Develop structured account plans and execute growth targets for each key account. Conduct regular business reviews with key accounts to assess goals, performance, challenges, and future needs.
• Translate customer feedback into internal recommendations for product, pricing, service, or process improvements.
• Maintain account profiles, activity logs, and pipeline opportunities in CRM tools. Use data to forecast account performance, identify trends, and prioritize actions. Drive demand for Exteriors Products.
• Engage market stakeholders to generate downstream demand for Exteriors products across assigned customers; enable cross‑selling to support Channel Managers.
• Build long‑term relationships through ongoing account engagement and tailored product solutions, while driving material conversion, and supporting other regional growth priorities.

Execute Market Segment Specialization

• Executes against defined sub‑specialization (single family repair/remodel, single family new construction, or multi‑family new construction) by partnering to provide product value that aligns with regional growth objectives and tailor engagement and messaging to segment‑specific needs.

Territory Planning/Execution

Develops and executes district plan that translates regional priorities into weekly/daily activity. Manages pipeline, targeting, and follow‑up to ensure consistent execution against demand‑generation goals and adjusts approach based on performance and market.

Sales Expertise:

Willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets. Ability to negotiate and collaborate with business leaders to achieve an ideal outcome. Strong understanding of sales processes, sales funnel management, and sales practices. Knowledgeable of market segmentation and go‑to‑market strategies. Familiar with Customer Relationship Management systems to aid in organization and planning.

Business Consultation:

• Strong business/financial acumen, preferably regarding the construction industry. Understanding business (builder/dealer/installer) financials (margins, turns, labor optimization), market opportunity and dynamics to advise partners for mutual growth.
• Flexibilit…