Manager, Inside Sales; Multi-Family- Remote Braunfels, TX​/Jacksonville, FL

This role will have remote flexibility with an in‑office presence as needed. Candidates must be within a comfortable driving distance of a local facility to be considered.

Location:

• New Braunfels, TX – 1511 Common St, New Braunfels, TX 78130
• Jacksonville, Florida – 9000 Southside Blvd, Jacksonville, Florida 32256

• Proven experience managing Inside Sales teams, including strategic prospecting and cultivating new partnerships across multiple sales verticals.
• Broad understanding of Inside Sales operations and business development strategies within B2B environments, ideally in distribution or related industries.
• Skilled in leveraging CRM systems and data analytics to segment markets, prioritize leads, and guide performance‑based decisions.
• Experience implementing outreach strategies that build long‑term customer relationships and strategic partnerships.
• Demonstrated success in coaching and developing sales talent to excel in prospecting, consultative selling, and closing new business.
• Familiarity with diverse customer segments and buying behaviors across multiple industries, including procurement and operational decision‑making.
• Excellent communication, negotiation, and relationship‑building skills, with the ability to influence stakeholders and collaborate across departments.

Responsible for overseeing the day‑to‑day operations of an inside sales team, providing high‑level customer service while maximizing sales and gross profit. Ensure customers receive prompt and efficient service, maintain profitability through report analysis, identify trends, resolve issues, and implement solutions.

• Oversee the inside sales process, including reviewing sales orders, quotes, inquiries about product availability, and other sales/service related questions, and establish guidelines for consistent quoting.
• Support, track, and measure all inside sales initiatives and monitor sales and delivery plans for the team.
• Research and prepare sales orders and quotes for customers based on specifications and information provided, delivering reliable information on product specifications, suitability, pricing, and availability.
• Ensure associates receive training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
• Assist associates in resolving problems related to customer service, product availability, price, warranties, and product delivery; follow up with customers to ensure satisfaction.
• Follow up on all sales orders to ensure full shipment/fulfillment; review daily reporting and expedite customer delivery needs.
• Handle customer inquiries and problem resolution when an outside salesperson is not available; contribute to add‑on sales by maintaining a high level of product knowledge and attending all assigned product training.
• Observe and evaluate performance, provide instruction, assign duties, and offer coaching and development to enhance sales acumen and team engagement.

• Solutions require analysis and investigation.
• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

• Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting comfortably with frequent opportunities to move; occasional light lifting may be required.
• Typically requires overnight travel less than 10% of the time.

• Typically requires a BS/BA in a related discipline and 7+ years of experience in a related field; certification may be required and an advanced degree may offset less experience in some disciplines.

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.