Nonprofit​/Education Account Manager

Elevation Solutions is a technology consulting firm that focuses on Salesforce implementations for nonprofit and education teams. We’re looking for an individual who enjoys building genuine relationships with community-focused organizations by listening to their existing technology-based issues, crafting human-centric solutions, and supporting sales to delivery transition efforts. If you are a self starter, hyper-organized, and really into Salesforce, we want to talk to you.

This role will be responsible for leading sales efforts to these clients through their entire Salesforce implementation journey, including opportunity identification, qualification, opportunity management, finalizing contracts, and post-sales support and account management.

Responsibilities

• Manage the intake of inquiries from prospective clients by setting up initial introductions, gathering and tracking information regarding their inquiry, and briefing leadership prior to discussions
• Build relationships with existing and new clients through consistent follow up, clear and responsive communication, and frequent updates on project developments
• Build relationships with the Salesforce account executives and leadership through proactive outreach and 1:1 discussions
• Manage the flow of Salesforce partner communications and updates to the Elevation Solutions team
• Develop and support plans to meet Salesforce partner level milestones and goals
• Study the services offered by Elevation Solutions and be able to comfortably educate and inform customers on what we provide, how, and why we’re different
• Support the intake and completion of RFPs by partnering with leadership to confirm if Elevation Solutions should respond, gather the necessary information, submit correctly, and follow-through on submission and as well as any follow-up requests
• Manage sales operations processes and tasks related to setting up new clients, setting up new projects, closing out projects and implementing appropriate action plans
• Support outbound marketing efforts by suggesting social media and website posts, providing content, and facilitating applicable campaigns including events
• Represent Elevation Solutions at select industry and technology conferences
• Supporting sales operations like sales reporting, forecasting, and process improvement
• Develop new opportunities to build Elevation Solutions prospect pipeline like maximizing word of mouth referrals, sourcing RFPS, developing new Salesforce account executive relationships and event referrals

Requirements

• 5+ years of enterprise sales experience, preferably in a nonprofit or education environment
• Salesforce consulting and implementation sales experience is highly preferred
• Demonstrated success and experience in pre-sales with large and complex clients and projects
• Experience calling on C-suite and key executives within a customer’s organization
• Strong proficiency in Salesforce, Google Docs, Sheets, Presentations and other online collaboration tools like Asana and Slack
• Excellent written and verbal communication skills
• Excellent time management skills and the ability to prioritize work as well as work independently
• Attention to detail and problem solving skills

Other things to know:
This is a full-time remote position. We still have a lot of team interaction, though, so you won’t be lonely. In order to make this work, you will need an internet connection with good bandwidth to support online conference calling and a computer that is virus protected. Must be willing to work within an established structure and process and provide feedback when needed to improve that process.

Why we are a great team to work with:

• All of our team members are 100% remote (we know that everyone has different circumstances and responsibilities outside of work).
• We are flexible with a focus on core working hours to ensure clients are supported. Our leadership team respects work boundaries and we expect team members to do so as well, remembering that we all work in different time zones.
• Summer hours June – August.
• Full-time Elevation Solutions employees will receive 3 weeks of paid time off.
• Team building is extra important to us and we collaborate through Zoom,…