Customer Care Representative

AO Globe Life is actively hiring professionals to help veterans and their families better understand and access important supplemental benefits. This mission-driven, fully remote opportunity combines meaningful work, flexibility, and long-term career growth.

In this role, you will connect with individuals who have requested information about benefit options, schedule virtual consultations, and guide families through the enrollment process with care and professionalism.

Leads are warm and pre-interested, meaning you will never be responsible for cold calling or prospecting.

• Reach out to individuals who have expressed interest in learning about benefits

• Schedule and conduct virtual consultations via Zoom with veterans and their families

• Explain available life, accident, and supplemental benefit options clearly and compassionately

• Guide clients through the enrollment and policy education process

• Maintain accurate and compliant digital records and follow-up communications

• Participate in weekly training sessions, team development calls, and leadership workshops

• 100% remote work environment (U.S. based candidates only)

• Flexible scheduling

• Warm leads provided – no cold outreach or prospecting

• Weekly pay via direct deposit

• Full licensing support and professional training

• Monthly and quarterly performance bonuses

• Equity opportunities for qualifying team members

• Clear promotion paths and leadership development programs

• Veteran-supportive team culture with ongoing mentorship

• Experience in client service, benefits advising, or consultative sales is helpful but not required

• Strong communication skills and ability to build rapport in virtual meetings

• Organized, coachable, and motivated to succeed in a remote environment

• Comfortable using Zoom, CRM systems, and digital documentation tools

• Passion for supporting the veteran community

• Must be legally authorized to work in the United States

• Reliable high-speed internet connection

• Windows-based laptop or PC with a functioning webcam

Many members of our team are veterans or military spouses who understand the structure, discipline, and mission-driven mindset that service members bring. Our environment emphasizes teamwork, mentorship, and clear systems designed to help you succeed while continuing to serve families in a meaningful way.

For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental life and health benefits to working families across the United States. Our remote-first organization focuses on service, integrity, and long-term career development.

If you’re ready to begin a meaningful remote career helping families protect what matters most, we encourage you to apply and learn more about joining our team.