Luxury Client Advisor – Inside Sales; Phone- Luxury Jewelry Sales

As an Inside Sales Representative, you will manage and grow a portfolio of warm, company-supplied customers while driving revenue through high-activity, phone-based consultative selling. This is a structured, KPI-driven inside sales role focused on fine jewelry, luxury watches, and exclusive pieces sold directly to U.S. consumers. Success in this position comes from disciplined outbound activity, strong discovery conversations, storytelling ability, and consistent follow-up.

All leads are existing or prior customers. This is a performance-driven role for individuals who want to grow financially and build long-term income through repeat client relationships.

• $50,000–$60,000 Base Salary
• Uncapped residual commissions
• Year 1 OTE: $60,000–$80,000
• Year 2 OTE: $75,000–$90,000+
• Top performers significantly exceed OTE
• Quarterly & annual bonuses
• Partially company-paid health benefits
• 401(k) with company match
• Recognition programs & performance incentives
• Hybrid / work-from-home eligibility after successful training period (typically 3–6 months, performance-based)

Our client is a 23-year-established, direct-to-consumer luxury goods company specializing in fine jewelry, watches, and limited-edition collectibles. The organization operates within a disciplined, measurable sales environment focused on Accountability, Coachability, Structured sales process, Relationship-based growth and Long-term customer value. The team culture is collaborative and tight-knit. Reps support each other, share wins, and celebrate performance. Leadership is hands-on with coaching and development.

• Burnsville, Minnesota
• In-office for onboarding and ramp-up (minimum 3–6 months)
• Hybrid/work-from-home eligibility after training and performance benchmarks
• Monday–Friday, 9:00 am–5:30 pm CST
• Only 2 Saturdays required annually (holiday peak season)
• No evenings (unless voluntarily adjusting schedule for West Coast customers)

This is a high-activity inside sales role.

Daily expectations include:

• 60+ dials
• 10–13+ live conversations
• 2.5+ hours of talk time (increasing with tenure)
• Ongoing follow-up on assigned portfolio
• Managing ~500 warm leads in rotation
• Participation in coaching & team huddles

After ramp-up, reps receive a mix of:

• Outbound dialing to existing customers
• Inbound overflow calls from the call center

• 100% warm leads (no cold calling)
• Concierge-style relationship building
• Strong discovery through open-ended questioning
• Storytelling-based product positioning
• Focus on Private Vault luxury inventory ($395+ items)
• Emphasis on selling in-stock luxury products for a better customer experience

Average order size:

• $500–$750
• High-value Private Vault pieces are significantly higher

Average sales cycle:

• 1–3 months

Revenue focus is on building a broad, sustainable customer base (multiple $1K–$10K customers vs. reliance on single large accounts).

• Consistent outbound activity
• Emotional intelligence on the phone
• Ability to build trust quickly
• Strong discovery questioning
• Coachable and adaptable
• Comfortable working within a structured sales process
• Desire to grow financially beyond an hourly income mindset

This role is ideal for someone who wants to build long-term recurring income and develop a portfolio of repeat luxury buyers.

• 3+ years of sales experience (B2C preferred)
• Phone-based / inside sales experience (inbound, outbound, or both)
• Comfortable with high outbound activity (60+ dials/day)
• Coachable and process-driven
• Demonstrated job stability and commitment
• Strong computer proficiency (CRM, multiple screens, order entry systems)

• Luxury retail (jewelry, watches)
• Collections
• Timeshare sales
• Financial services / financial concierge
• Membership-based sales
• High-activity inside sales environments
• Relationship-driven B2C sales

Structured ramp-up program:

• Weeks 1–3: Inbound sales training, live call handling, system exposure, and lead generation
• Week 4: Luxury sales process training (discovery, storytelling, Private Vault positioning)
• Weeks 5+: Shadowing top reps, outbound dialing begins, daily coaching & performance…