Strategic Account Executive - Western Region; US - Virtual

Strategic Account Executive (SAE) — we are hiring ambitious Strategic Account Executives to work virtually (work from home).

This position is located in the Western Region of the United States – Virtual.

The Strategic Account Executive must be strategic, proactive, agile, creative and confident, fostering executive relationships at the C‑Suite and Head of Shared Services level. They are responsible for revenue retention, growth, renewal motions, and client satisfaction for their assigned accounts.

The role cultivates relationships within accounts to identify opportunities to enhance client product engagement and generate demand for bundled solutions that demonstrate the "One Alight" advantage across the entire portfolio (Health, Wealth, Leaves, and Consumer Experience).

Working with assigned Solution Architects who are product experts and pre‑sales support, the SAE will retain and grow revenue by developing deep and broad relationships with clients to understand customer needs. The individual must:

• Understand their clients and the business challenges they face.
• Understand Alight’s services and product offerings.
• Understand our competition.
• Effectively collaborate with Alight support and delivery colleagues.
• Serve as a trusted advisor to assigned clients.

• Domain expertise: ideal background in either Benefits or Leaves; become a generalist in the entire Alight portfolio.
• Collaborate with Solutions Architects and other Subject Matter Experts to share market insights and deliver the latest insights to clients.
• Retain clients, maintain sustainable relationships, and understand all competitors.
• Generate client demand for Alight product solutions, demonstrate thorough understanding of client needs.
• Build overall commercial strategy and Alight narrative to communicate and educate clients about offerings and advantages over competitors.
• Drive renewals and execute end‑to‑end expansion within customer base.
• Pursue and develop new opportunities, including expansion opportunities at named accounts.
• Create overall client plan that includes account mapping, renewals, retention, and strategic plan.
• Leverage strategic customer relationships to deliver growth across multiple relationships (e.g., HR, IT, Finance, Procurement).
• Proactively communicate successes, opportunities, and account direction to internal leadership.
• Lead high‑level discussions at the corporate level of their accounts.
• Develop expansion scope of solutions and bring in other resources such as Solutions Architects to help expand client understanding and conduct demos.
• Collaborate with internal resources (Finance, etc.) to plan at account level pricing strategy, analytics, business review prep & presentation.
• Demonstrate strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive growth.
• Ensure client satisfaction continuously and monitor ongoing client satisfaction.
• Provide timely and accurate revenue forecasts and reports to inform management’s strategic decision‑making.

• Serve as a strategic partner/trusted advisor, understanding client needs to identify how their business goals can be met and exceeded.
• Develop full understanding of Alight’s product suite, features, value proposition, and differentiate features from competition; comfortable speaking to offerings and identifying product and feature sets.
• Prioritize client engagement to maximize revenue growth and efficiency, uncover high‑potential opportunities, and implement retention strategies to minimize churn while achieving client business goals.
• Deploy bid management and optimization strategies across client portfolio; proactively communicate new features and growth opportunities, set expectations and meet deadlines.
• Develop collaborative relationships with internal commercial and operational teams; lead problem‑solving discussions that add value to client relationships.
• Ensure client satisfaction and monitor ongoing client satisfaction.

• 10+ years professional Sales/Account Management experience or 10+ years in Benefits or Leaves.
• Proficiency in strategic sales…