Automotive Customer Service​/BDC Representative; In Person, No Remote

Description

Kunes Auto & RV Group—recognized by Automotive News as one of the Best Dealerships to Work For—is hiring Call Center Sales Representatives (BDC / Appointment Setters) in Delavan, WI.

This is a full-time, in-person position. This is NOT a remote role.

If you’re comfortable on the phone, enjoy talking to people, and want a fast path into automotive sales, this is a strong entry point with real earning potential.

• $17/hour base + performance bonuses
• Bonus opportunities tied to appointments and results
• Full-time schedule with evenings and rotating weekends
• Consistent, predictable scheduling

• Handle a high volume of inbound and outbound calls, texts, and emails
• Set and confirm sales appointments for dealership customers
• Follow up with leads and missed appointments to re-engage customers
• Use scripts and communication techniques to move customers toward appointments
• Document all activity in CRM systems accurately
• Work across multiple systems and screens while managing conversations

• You’ll be on the phone most of the day—this is a high-call, fast-paced role
• You’ll be texting, emailing, and following up constantly
• Some customers won’t answer or will cancel—that’s part of the job
• The people who succeed here are consistent, competitive, and don’t get discouraged easily
• This role is a proven stepping stone into automotive sales and leadership

What We’re Looking For

• Comfortable on the phone and talking with new people daily
• Reliable and shows up when they say they will
• Able to handle a fast-paced, high-volume environment
• Strong communication skills (phone, text, email)
• Basic computer skills (CRM systems, multitasking across screens)
• Positive attitude and coachable mindset

Experience in customer service, call center, or sales is helpful—but not required. We will train the right person.

• Career growth—many employees move into Sales and leadership roles
• Full benefits: medical, dental, vision, 401(k), PTO
• Ongoing training and support
• Casual, team-oriented work environment
• Growing, family-owned company with long-term opportunity

Founded in 1996, Kunes Auto & RV Group has grown to over 40 locations across Wisconsin, Illinois, and Iowa. We are built on a culture of teamwork, trust, and results—and we focus on building careers, not just filling roles.