Relationship Manager, Financial Services; Midwest - Remote

Relationship Manager, Financial Services (Midwest) - Remote

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

• Management of existing customer relationships to increase adoption, use and growth of Experian's products and services (Credit Services and Decision Analytics are core, but collaboration with other department solutions is equally important)
• Daily support of clients' strategic plans to ensure execution of Experian‑supported projects and serve as the business liaison between the client and internal departments, including dedicated Project Management and Client Success Teams, to ensure client satisfaction and measurable Return on investment
• Educate clients on the latest Experian products and services relevant to customer‑focused feedback and shared industry insight through ongoing sales consultation that uncovers latest challenges and offers data‑driven recommendations. Partner with a team of subject matter experts, including sales consultants and engineers
• Communicate with clients frequently—includes weekly/monthly/quarterly status calls (virtual) with and travel to client locations
• Together with Client Executive partner:
• Full responsibility for meeting annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross‑sell / up‑sell activities
• Manage sales pipeline (Salesforce), revenue tracking, and forecasting to support team weekly, monthly, quarterly and annual vertical/territory/account planning and associated financial reporting
• Negotiate complex client contracts for both standard and custom Experian products and services
• Define and own strategic account plans to unlock investments focused on client's evolving goals
• Research and reach assigned client organizations to drive alignment through executive and daily influencers to meet dynamic strategic account plans
• Collaborate with internal and external partners to structure operational and strategic plans
• Partner with consulting and client support teams to ensure scoping, pricing, contracting, execution and support of both standard and custom projects
• Work with client support teams, product management and marketing personnel to ensure ongoing Voice of Customer (VOC) feedback and ongoing product and service education is maintained across the portfolio
• Work with a wide range of internal groups—Operations, Legal, Compliance, and Finance
• Develop relationships through communication with external and company partners
• Create compelling presentations referencing relevant market trends, best practices and case studies

• BS/BA or equivalent experience
• Experience reaching and exceeding goals
• 5+ years of sales or relationship‑management experience within the stated industry or markets, including experience managing complex, mature, growing strategic client relationships
• Fluency in data, software and financial services solutions
• Demonstrated knowledge of the data and analytics ecosystem
• Forge relationships with decision makers, senior executives across departments
• Present industry‑specific customer insights to clients through quarterly business reviews and executive briefings
• Use customer‑service skills to grow and cultivate client relationships
• Ability to travel
• Must reside in the Midwest Region (between Ohio and Utah) for this remote role

• Great compensation package and bonus plan
• Core benefits…