Key Account Coordinator

Location: Richmond

The primary responsibility of the Key Account Coordinator is to support the service needs of Lansing customers who have purchased products through a Lansing Building Products location.
Essential Duties and

Responsibilities include:

Responsible for catering to the ordering needs of specified key account customers.

Generate quotes on demand
Enter all orders into the appropriate operating systems
Coordinate delivery of materials with appropriate Lansing Branch
Research and respond to all order discrepancies and customer complaints
Communicate with vendors on supply issues, ensure timely delivery of materials
Primary point of contact for all Key Account customer matters for internal departments

Primary Point of Contact for specified key account customers.

Work directly with customer account contacts on all account related matters
Be accessible to customers by phone and email
Attend and contribute to regularly scheduled and as needed meetings related to the customer's account. Meetings may be held virtually, in person or at a customer's site.
Work in conjunction with Regional Managers, Branch Management, and other Lansing associates on efforts related to the management and ordering needs of specified key account, and to resolve any customer complaints

Administrative Support

Create and/or maintain customer facing order tracking system
Maintain accurate records & files in appropriate applications
Enter Service issues into appropriate vendor systems e.g. Quick Base
Report on status of service and warranty issues as needed, source existing reports from vendors when available

Sales Support

Present sales leads when appropriate to Branch Sales Staff for follow up
Assist with strategic planning and achievement of sales goals
Review existing pricing within operating system to ensure accuracy

Required

Skills and Experience:

College degree preferred
Prior Building Products industry experience
Project Management Skills and Experience helpful
Intermediate to moderate excel experience required
Prior sales and customer service experience

Other

Skills and Abilities:

Proven ability to work both independently and in a team environment
Must have the ability to effectively communicate verbally and in writing
Ability to prioritize tasks and work quickly and efficiently
High level of Customer Service
Technical aptitude, and ability to work within multiple systems and applications
Superior stress management skills

Work Hours:

Monday - Friday, 7:00am - 4:30pm

Travel:
Although the position does not require regular travel it is understood that the Key Account Coordinator may be asked to travel to a branch, customer location, or Home Office for trainings and in person meetings.

Work Environment:
This role supports working either from a Branch setting or Lansing Home Office. Remote work will be taken under consideration.

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