Customer Success & Implementation Manager

Customer Success & Implementation Manager

Role: SMB Customer Success & Implementation Manager (AI-Based Onboarding & Training Platform for Sales Teams)

We are a VC-backed, fast-growing AI company based in California that has an AI-powered platform that revolutionizes sales training and onboarding. We put the success of our customers and people first, delivering that through innovative AI technologies and engaging, cutting‑edge software. Our platform leverages state‑of‑the‑art AI to personalize training based on the unique characteristics of each user, helping high‑growth SaaS companies transform their sales performance.

This role will be a founding member of our Customer Success & Implementation Team.

• Customer Onboarding & Implementation
• Help Customers create high quality training content with our platform
• Build customer relationships and add value to them
• Production Deployment & Adoption
• Expansion & Champion Development
• Customer Advocacy & Feedback
• Cross-Functional Collaboration

• 3+ years of experience in B2B SaaS in a Sales or CS role
• Basic understanding of sales operations, sales training, and best practices
• Proven track record of managing customer relationships and driving successful outcomes
• Experience with sales enablement, training, or onboarding tools is a strong plus
• Exceptional communication and presentation skills, comfortable engaging with C-level executives and end users alike
• Strong problem-solving abilities with a consultative approach to customer challenges
• Data-driven mindset with ability to analyze usage metrics and translate insights into action plans
• Experience managing multiple accounts simultaneously while maintaining high-touch relationships
• Comfortable learning and explaining AI-powered technologies to non-technical audiences
• Experience with CRM systems (Salesforce, Hub Spot), customer success platforms, and Project management/tracking tools.
• Proactive, self-motivated, and able to work independently without constant oversight
• Genuine passion for customer success and helping others achieve their goals
• Adaptable and comfortable working in a fast-paced startup environment where priorities evolve quickly
• Collaborative team player who thrives on cross-functional partnerships

• Competitive salary and benefits in a high-growth, VC-backed AI company
• Opportunity to work with innovative AI technologies and directly impact customer success
• Close collaboration with founders and leadership team to shape customer experience and company direction
• Fast-paced, dynamic environment with significant growth opportunities as the company scales (great career path opportunities)
• Flexible remote work options
• Culture that prioritizes people and customer success above all else
• Equity opportunity based on contribution

If you are passionate about helping customers succeed, have a strong sales background, and want to be part of a team that's transforming sales training with AI, we encourage you to apply.

• Mid-Senior level

• Full-time

• Software Development