Bilingual Account Manager

Bilingual Account Manager, Group Sales (Spanish/English)

Start Date:

September 1st, 2026

Applicants must live or be willing to relocate to Colorado or within commutable distance to our Denver office. Flexibility to work from home on Fridays while collaborating in the office Monday through Thursday.

As an Account Manager, you’ll use your attention to detail, relationship‑building skills, and sales instincts to support Group Coordinators. You’ll help them prepare for trips, grow their programs, consult on best practices to promote trips, and set up future travel. You’ll manage key pre‑departure details and follow through on requests to ensure a smooth, high‑quality experience from enrollment through departure.

You’ll begin as a Support Account Manager, learning policies, product, and customer interactions by assisting senior Account Managers. This includes providing out‑of‑office coverage and upselling tour add‑ons or booking returning travelers.

The role is designed to set you up for long‑term success, providing tools, experience, and support. Once fully ramped up and a book of business is available, you’ll step into the full Account Manager role and take ownership of your own customer portfolio.

You will participate in the Sales Development Leadership Program, which accelerates careers of high‑performing candidates and prepares them for leadership. You’ll develop customer acquisition and retention strategies, and identify opportunities to improve the customer experience. The program offers training in sales, product development, marketing, industry trends, public speaking, and more, building your career with a global leader.

• Manage and grow group trips within your own book of business by building a repeat sales pipeline and addressing pre‑departure questions.
• Build a repeat sales pipeline by encouraging Group Coordinators to set up future tours and leveraging recruitment best practices to increase group size.
• Set correct expectations by providing detailed information to travelers, ensuring full understanding of each trip component before departure.
• Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests.
• Maintain in‑depth knowledge of our product, processes, and internal systems.

• Fluent in both written and spoken Spanish and English. Majority of the role is performed in English, with Spanish called upon as needed.
• A self‑starter who is confident and decisive when faced with a challenge.
• An adaptable team player who embraces change with flexibility and focus.
• A positive presence with strong verbal and written communication skills.
• A creative problem solver with a "Nothing is Impossible" attitude and solutions‑oriented mindset.
• A fan of details and organization.
• A natural relationship builder who can foster loyalty.
• A competitive mind always on the hunt for new business opportunities and eager to contribute to pipeline growth.
• A goal‑hitter who understands how to get the job done.

• Commitment to professional growth: robust monthly calendar of trainings and workshops.
• Four weeks paid vacation in the first year, ten paid holidays, and two floating holidays.
• Exciting business travel opportunities.
• 25% company match on 401(k) contributions.
• Market‑leading medical, dental, and vision coverage, with options for life and disability insurance, legal and pet insurance.
• Dependent care, healthcare, and commuter Flexible Spending Accounts (FSAs).
• Access to fertility care and family‑building support.
• Wellness benefits including a yearly fitness reimbursement.
• Frequent social and learning events, including employee‑run resource groups.
• Robust Employee Assistance Program.
• Tenure‑based sabbatical eligibility.
• EF Product discounts (travel, language schools, Au Pair program, etc.).
• Discounts at local venues and businesses.
• In‑office work policy: flexibility to work from home on Fridays, while collaborating in the office Monday‑Thursday.
• Compensation: first‑year Account Managers have on‑target earning potential of $70,000 (base starting at $50,000 plus $20,000 bonus potential). Uncapped bonus for exceeding sales goals. Eligible for promotion to Senior Tour Consultant after 2 years of exceeding goals, with increased OTE of $95,000 ($65,000 base and $30,000 bonus potential). Full compensation details will be reviewed during interview.