Customer Account Manager - C-Store

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s/Edy’s, Skinny Cow, OREO®, Outshine and Frollies, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our DGIC team across our offices and factories is raising the bar on all things ice cream. Our growth has been tremendous in the past few years – moving from being #2 manufacturer in market to being #1 in 2024. The brands have strong investments in marketing support, quality improvements and exciting line extensions and innovation.

DGIC has also been recognized by retail partners as the top manufacturer partner, winning the #1 position in the prestigious Advantage Award in 2024.

At DGIC, we don’t just hire for roles, we grow future business leaders. Here, everyone is encouraged to think like a general manager. That means owning your piece of the business, making bold decisions, and seeing the big picture. What makes us unique? You won’t just stay in your lane, you’ll get hands‑on exposure to everything from Sales, Marketing and operations to Finance and Supply Chain.

It’s like getting an MBA on the job (but with way more ice cream). If you’re curious, driven, and ready to learn a lot about a lot, this is the place to stretch your skills and fast‑track your career.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you!

At the heart of our culture are four core values that guide our actions and define how we work together. We Take Ownership by staying committed from start to finish, making thoughtful decisions, and focusing our efforts on initiatives that drive growth, efficiency, and sustainability. We Do What Is Right by prioritizing transparency, setting clear roles and responsibilities, and speaking up when something doesn’t align with our values.

We Seek to Improve through continuous innovation, embracing feedback, and learning from both our successes and setbacks. And We Are Better Together by making decisions that benefit the whole organization, fostering inclusion through diverse perspectives, and treating everyone with fairness and respect. These values are not just ideals—they are the behaviors we live by every day.

You will be involved in Selling, negotiating, and executing business plans. Leveraging business intelligence data, you will create a selling story to drive the business with utilizing your Customer Account Associate (AA) and Customer & Category Manager. You will be managing internal and external cross‑functional departments to support the customer. This is a remote based position with a heavy preference on a candidate based in the East Coast.

• Communicate as needed with the retailer to collaborate and execute promotions.
• Create new item presentations with data specific information to hold and gain shelf space.
• Create and consistently modify sales forecasts in each category.
• Negotiate monthly promotions with customer.
• Understand customer contracts and work within guidelines to ensure policy compliance.
• Manage trade spend to maximize profitability with maintaining good customer relations.
• Collaborate with outside vendors to create promotional synergies.
• Analyze promotion effectiveness through IRI and other data reports.
• Monitor competitive landscape to ensure exclusivity and deter poaching from other categories.
• Maintain all necessary reporting, promotion calendars, and forecast volume as required.
• Execute all Dreyer’s Grand Ice Cream (DGIC) priorities.
• Collaborate with team members to share best practices and…