Associate Account Manager

Description

About Meal Suite

Meal Suite builds end-to-end food service technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role

We are seeking an Associate Account Manager to support expansion and revenue growth across assigned existing customers. This role focuses on single-site accounts, helping identify and execute upsell and cross-sell opportunities while building strong customer relationships.

You'll partner closely with Customer Success and cross-functional teams to drive account growth, improve customer outcomes, and contribute directly to revenue expansion.

What You'll Do

• Own upsell and cross-sell opportunities across existing customers.

• Identify growth opportunities based on customer needs and product usage.

• Conduct business reviews and support account growth planning.

• Maintain accurate pipeline, forecasting, and CRM data in Salesforce.

• Collaborate with Customer Success and internal teams to execute expansion opportunities.

• Build strong relationships with customer stakeholders.

What You Bring

• 1+ years of experience in SaaS sales or account management.

• Experience working with customer accounts and identifying revenue opportunities

• Familiarity with CRM tools (e.g., Salesforce)

• Strong communication and relationship-building

• Adaptability, organization, and a customer-first

• Healthcare food service or senior living experience (nice to have)

Why You'll Love Working Here

• Unlimited paid time off - we trust our employees to create balance

• Retirement savings support - RRSP/401(k) matching at 100% up to 3%

• Health benefits - medical, dental, vision, life & disability insurance, and paid parental leave starting day one

• Hybrid flexibility - balance in-person collaboration with remote work

• Work-life balance - 90%+ of employees feel supported by their leaders

• Equity program participation - share in Meal Suite's growth

• Career development opportunities - we support your long-term goals

• Purpose-driven work - our mission aligns with the values of 90%+ of employees

Compensation

$60,000 - $75,000 USD base + Commission, $90,000 - $95,000 OTE

Additional Information

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process, please contact us at

Meal Suite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is an active hiring need.