Key Account Coordinator

Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA.

We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers.

• Enter all orders into the appropriate operating systems.
• Coordinate delivery of materials with the appropriate Lansing Branch.
• Research and respond to all order discrepancies and customer complaints.
• Communicate with vendors on supply issues to ensure timely delivery of materials.
• Serve as the primary point of contact for all Key Account customer matters for internal departments.
• Work directly with customer account contacts on all account‑related matters.
• Be accessible to customers by phone and email.
• Attend and contribute to regularly scheduled and as needed meetings related to the customer’s account (virtual, in person or at a customer’s site).
• Collaborate with Regional Managers, Branch Management, and other Lansing associates on efforts related to the management and ordering needs of the specified key account, and to resolve any customer complaints.
• Create and/or maintain a customer‑facing order tracking system.
• Maintain accurate records and files in appropriate applications.
• Report on status of service and warranty issues as needed; source existing reports from vendors when available.
• Present sales leads when appropriate to Branch Sales Staff for follow‑up.
• Assist with strategic planning and achievement of sales goals.
• Review existing pricing within the operating system to ensure accuracy.

• Prior Building Products industry experience.
• Project Management Skills and Experience helpful.
• Intermediate to moderate Excel experience required.
• Prior sales and customer service experience.

• Proven ability to work both independently and in a team environment.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and work quickly and efficiently.
• High level of Customer Service.
• Technical aptitude, and ability to work within multiple systems and applications.
• Superior stress management skills.

Monday – Friday, 7:00 am – 4:30 pm.

Although the position does not require regular travel, the Key Account Coordinator may be asked to travel to a branch, customer location, or Home Office for trainings and in‑person meetings.

This role supports working either from a Branch setting or Lansing Home Office. Remote work will be taken into consideration.

• Coverage to support your overall well‑being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP.
• Investment in your future: Competitive 401(k), Employer Match of 50% up to 15% of salary.
• Culture: Great Place to Work Certified every year since 2019.
• Work/Life Balance: Paid Vacation & Sick Days.
• Growth/Development: Tuition Reimbursement & Training Programs.

• Company Paid Parental Leave
• Company Paid Life Insurance
• Short Term & Long‑Term Disability
• Paid Holidays
• Health and Wellness program

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.