Inside Sales Representative, Division Stationary Metrology

Job Title

Inside Sales Account Manager

Location:

Rhode Island, United States

Work Type:
Hybrid (2 days remote, 3 days in office)

The Inside Sales Account Manager will be responsible for managing and growing existing customer accounts within a defined territory, specifically supporting the Stationary Metrology Devices Division. This role focuses on contract renewals, customer retention, account expansion, and revenue growth through upselling and re‑engagement of dormant clients.

• Manage a portfolio of existing customer accounts within an assigned territory.
• Drive contract renewals and ensure high customer retention rates.
• Identify opportunities to expand existing accounts through upselling and cross‑selling.
• Re‑engage and recover lost or inactive customers.
• Build and maintain strong relationships with key customer stakeholders.
• Collaborate cross‑functionally with field sales, marketing, administration, and technical teams to support customer success.
• Generate sales proposals, maintain forecasts, create/update a variety of spreadsheets and data entry.
• Maintain accurate account records and sales forecasts in CRM systems.
• Meet or exceed sales targets and all KPIs, such as call volume, creating new opportunities, and generating upsell/recovery revenue.
• Assist clients with general inquiries, questions, and concerns.

• Bachelor’s degree in Business, Engineering, or related field preferred.
• 3‑5 years of experience in inside sales, account management, or customer success.
• 2+ years’ experience in Salesforce or other CRM solutions.
• Strong communication and relationship‑building skills.
• Proven ability to manage multiple accounts and prioritize effectively.
• Experience with CRM tools and sales tracking systems.
• Ability to identify sales opportunities and drive revenue growth.
• Strong problem‑solving and negotiation skills.
• Experience in manufacturing, metrology, or technical product environments is a plus.
• Core
  
  Skills:
  • Exceptional verbal and written communication
  • Active listening and customer engagement
  • CRM systems and Microsoft Office proficiency
  • Strong time management and organizational skills
  • Ability to manage and maintain a healthy sales pipeline
  • Proven ability to drive revenue growth within existing accounts
  • Skilled in establishing and maintaining internal and external relationships
  • Customer retention and account expansion mindset
  • Attention to detail and accuracy in account management
  • Adaptability in a fast‑paced sales environment

This role operates in a hybrid office environment with a combination of in‑office and remote work.

Primarily an office setting with standard equipment usage, including a computer, phone, and CRM systems. Office is clean, orderly, properly lighted, and ventilated. Noise levels are low to moderate. Frequent communication with internal teams and customers. Occasional movement within the office environment. No travel required.

• Exceptional Medical, Dental, Vision insurances
• Health Savings Accounts with employer contribution (HSA)
• Flexible Spending Accounts (FSA)401k Plan with generous employer match
• Generous Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Tuition Reimbursement