Online Sales Representative

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Full Time EE 40hrs Denver, CO, US

Salary Range: $50,000.00 To $ Annually

Mountain High Appliance | Denver, CO Reports To : Store Manager Job Type: Full-Time | In-Person Pay: $50,000 – $100,000 per year (Base + Commission)

Schedule: Sunday 12:00 PM – 5:00 PM | Monday – Thursday 9:00 AM – 5:30 PM | Friday & Saturday OFF

Locally owned and operated since 1993, Mountain High Appliance is Colorado's most complete appliance source, offering every major appliance line as well as in-house delivery and professional installation. With five showrooms across the state and a best-in-class selection featuring over 250 live appliances across more than 20 inspiring kitchen displays, we've built our reputation on doing things right — before, during, and after the sale.

As Mountain High Appliance's Online Sales Representative, you'll be the first point of contact for customers who reach us through our website — whether they're submitting a quote request, starting a chat, or calling in for the first time. Your job is to turn that digital interest into a real conversation, and that conversation into a sale.

This is not a passive order‑taking role. You'll be expected to engage customers proactively, understand their needs, and guide them toward a decision — whether that's closing the sale online, bringing them into the showroom, or connecting them with the right salesperson. When you're not working online inquiries, you'll be on the floor serving walk‑in customers alongside our sales team.

If you're someone who thrives in a fast‑paced, multi‑channel environment, communicates confidently in writing and on the phone, and knows how to move a customer from interest to commitment — this role was built for you!

• Monitor and respond to all incoming website chats, quote requests, and online inquiries promptly and professionally.
• Engage customers through written chat with the same consultative approach used on the showroom floor — ask the right questions, understand their needs, and recommend the right products.
• Follow up on open quotes and unresolved online inquiries to keep leads warm and move them toward a decision.
• Convert online interest into showroom visits, phone consultations, or direct sales — whichever path best serves the customer and closes the deal.
• Maintain accurate records of all online interactions, quotes, and follow‑ups in Net Suite.

• Receive routed inbound sales calls from the front desk and provide product guidance, pricing, and availability information.
• Qualify inbound callers and route complex inquiries to the appropriate showroom salesperson when needed.
• Follow up on phone‑based quotes and inquiries to drive conversion.

• Rotate into the walk‑in customer queue when not actively managing online or phone inquiries.
• Provide the same high‑touch, consultative sales experience on the floor as you do online.
• Collaborate with the sales team on shared customers and complex orders.

• Maintain current knowledge of product lines, features, availability, lead times, and promotions so you can advise customers confidently across all channels.
• Process transactions accurately in Net Suite, including quotes, sales, returns, and exchanges.
• Optimize warranty, financing, and accessory opportunities where appropriate.
• Partner with operations and inside sales to ensure smooth order handoffs and customer follow‑through.

• Previous sales experience — retail, showroom, inside sales, or a customer‑facing environment where closing was part of the role.
• Strong written communication skills — you can build rapport, convey expertise, and guide a customer toward a decision through text‑based chat without losing them.
• Comfortable on the phone — confident, warm, and able to qualify and convert inbound callers.
• Self‑motivated and able to manage multiple open conversations and follow‑ups simultaneously without losing track.
• Comfortable with commission‑based…