Sales Support Associate - C&I

Sales Support Associate – C&I Ottawa

Location: Ottawa, Ontario

Employment Type: Regular, Full time

Reporting To: PC Manager – Mississauga

Work Arrangement: Work from Home

• Support the sales team by performing back‑end tasks to enable salespeople to focus on sales, targeting an increase in sales ROI and customer satisfaction.
• Consistently engage in activities to improve personal product knowledge, technical expertise, and sales fundamentals in order to become an Account Manager.
• Work cooperatively with the sales team to support the administration of sales functions when required.
• Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual.
• Assist in office sales and administration functions, including liaising with operations and purchasing personnel while entering orders.
• Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations, and follow‑up on every quote when necessary.
• Administer the opening of new accounts and maintain existing customer‑account databases (changes in contact information, billing and shipping address, company name, etc.).
• Provide information updates and solve problems when needed regarding shipments sent to customers and incoming shipments from manufacturers to support sales personnel.
• Process Return Merchandise Authorization (RMA) and reel return paperwork, and ensure proper administration in the management of freight claims and reel returns.
• Run customer sales reports for the sales team and keep a note of non‑stock items frequently requested and share findings with the sales team and purchasing.
• Track no‑charge “penny” reels and paid reels according to the branch’s policy.
• Perform over‑the‑counter sales if the branch supports it.
• Investigate orders considered dated and determine if any action is required to finalize them.
• Look after the accounts of those salespeople on vacation and/or holidays.
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering expertise and service.
• Deal with every customer complaint in an expedient manner and ensure satisfaction with the resolution.
• Schedule work and allocate resources to ensure orders are fulfilled efficiently and administration is completed according to company protocol.
• Ensure superior customer service is the objective during each customer interface.
• Stay informed of sales objectives, targeted product lines, required market intelligence, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary.
• Generate measurable increases in sales ROI (gross margin/sales cost). Keep track of competition prices and practices from primary and secondary research.
• Continuously develop market, product, and technical knowledge to remain up‑to‑date with product lines and industry changes.
• Generate sales leads to be evaluated and pursued by the frontline sales team; distribute marketing materials to sales team when required; assist in coordinating promotional events.
• Perform any other duties as required by management.

• Grade 12 completed.
• Ideally 1–2 years of related experience.
• Strong communication and people skills, initiative.
• Good knowledge of Microsoft Office (Word, Excel, Outlook).
• Interest and capability in performing sales duties and purchasing/inventory management functions as needed.
• Good knowledge of English, written and spoken.
• Strong ability and desire to develop and grow skills.

• Annual profit‑sharing offered to all in addition to competitive compensation.
• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7:
  Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for employee’s children.
• Charging terminals available at facilities.
• Years of Service Recognition Program.

We are committed to creating accessible environments for our applicants and employees. If you require accommodation or special assistance at any stage of the application process and employment, please contact us at  with your request. Your information will be treated as confidential. Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.