Online Sales Consultant

Online Sales Consultant

McKee Homes Raleigh - North Hills, North Carolina, United States

Responsible for qualifying and managing leads and customer requests for new homes through online and phone contacts; in depth use of CRM and meeting or exceeding sales goals and metrics.

• Respond to all email, phone, and text leads immediately
• Qualify each lead based on established sales process
• Provide consistent follow-up to online leads with the goal of setting an appointment with the Sales Consultants, Outside Sales Agents, Vision Lending team, and Design Studio.
• Provide information and marketing materials to leads, along with other important selling points of each community
• Work with each lead to determine best community and floor plan.
• Manage incoming sales line calls and voicemail inquiries from prospective buyers. Call monitoring assistance is required of overall McKee Homes incoming calls AI reception cannot directly address.
• Utilize CRM on a daily basis and call tracking software
• Track and report on lead activity and sales conversion ratios (weekly and monthly)
• Train Sales Consultants on CRM, hand off process, etc. as needed
• Continually research the competition and their online activities and provide quarterly feedback (CMA’s)
• Create, coordinate, and deliver ongoing email marketing campaigns to prospective home buyers
• Monitor third‑party websites and online advertising campaigns to ensure accuracy and effectiveness
• Model/Sales Coverage on‑site, as needed
• Maintain online sales weekly and monthly reporting
• Present and attend in‑house sales trainings meetings with relevant topics
• Work with 3rd party training/support company to drive continuous improvement of skills and processes
• Job description may not contain all responsibilities

• Minimum High School Diploma or equivalent / Bachelor’s Degree preferred
• Two years of sales and/or marketing experience desired
• Sales contact management database experience
• Proven Phone and Email Communication Skills

• Customer Focused and Personable
• Communication Proficiency
• Collaboration Skills
• Technical Capacity
• Relationship Management
• Multi‑task and manage time well
• Ability to learn and follow proven sales process
• Ability to work independently with minimal supervision.
• Strong planning, prioritization, and organizational skills.

This position has no supervisory responsibilities.

Work from main office hybrid from home, will be required to attend sales training and staff meetings. This role routinely uses standard office equipment such as computers, phones, photocopiers, electronic stamp machines, and online systems.

• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Frequently required to sit; occasionally required to stand and walk.
• Occasionally required to reach with hands and arms.
• Frequently required to talk or hear.
• Occasionally required to bend, twist, or climb.
• Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks.
• Average memory, taking into consideration the amount and type of information.
• Moderate level of complexity for decision making. Average time pressure of decision making.
• The noise level in the work environment is usually moderate

This is a full-time position. Days and hours vary between weekday, weeknight, and weekend hours as necessary

Occasional travel is required to support teams in other areas. This position will be expected to visit communities to familiarize themselves with the product and what each community USP is.

None required for this position.

McKee Homes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, McKee Homes complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has…