Key Account Coordinator

Key Account Coordinator – Responsibilities

• Generate quotes on demand
• Enter all orders into the appropriate operating systems
• Coordinate delivery of materials with appropriate Lansing Branch
• Research and respond to all order discrepancies and customer complaints
• Communicate with vendors on supply issues, ensure timely delivery of materials
• Primary point of contact for all Key Account customer matters for internal departments
• Work directly with customer account contacts on all account related matters
• Be accessible to customers by phone and email
• Attend and contribute to regularly scheduled and as needed meetings related to the customer’s account. Meetings may be held virtually, in person or at a customer’s site.
• Work in conjunction with Regional Managers, Branch Management, and other Lansing associates on efforts related to the management and ordering needs of specified key account, and to resolve any customer complaints
• Create and/or maintain customer‑facing order tracking system
• Maintain accurate records & files in appropriate applications
• Enter service issues into appropriate vendor systems e.g. Quick Base
• Report on status of service and warranty issues as needed, source existing reports from vendors when available
• Present sales leads when appropriate to Branch Sales Staff for follow up
• Assist with strategic planning and achievement of sales goals
• Review existing pricing within operating system to ensure accuracy

• College degree preferred
• Prior Building Products industry experience
• Project Management Skills and Experience helpful
• Intermediate to moderate Excel experience required
• Prior sales and customer service experience

• Proven ability to work both independently and in a team environment
• Must have the ability to effectively communicate verbally and in writing
• Ability to prioritize tasks and work quickly and efficiently
• High level of Customer Service
• Technical aptitude, and ability to work within multiple systems and applications
• Superior stress management skills

Work Hours:

Monday – Friday, 7:00 am – 4:30 pm

Travel:
Although the position does not require regular travel it is understood that the Key Account Coordinator may be asked to travel to a branch, customer location, or Home Office for trainings and in‑person meetings.

Work Environment:
This role supports working either from a Branch setting or Lansing Home Office. Remote work will be taken under consideration.

• Coverage to support your overall well‑being:
  Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
• Investment in your future:
  Competitive 401(k), Employer Match of 50% up to 15% of salary
• Culture:
  Great Place to Work Certified every year since 2019
• Work/Life Balance:
  Paid Vacation & Sick Days
• Growth/Development:
  Tuition Reimbursement & Training Programs

• Company‑Paid Parental Leave
• Company‑Paid Life Insurance
• Short‑Term & Long‑Term Disability
• Paid Holidays
• Health and Wellness program
• Volunteer Time

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.