Account Manager

The Purpose

Are you a relationship builder with a sharp commercial instinct? Do you thrive on turning solid client connections into powerful, revenue‑driving partnerships? We are looking for a highly motivated Account Manager to join our dynamic team and take ownership of growing our existing customer portfolio. This isn't just about maintaining status quo – it’s about deeply understanding our clients' businesses, unlocking hidden value, and strategically expanding our portfolio share.

If you have a proven track record of smashing growth targets, a gift for building effortless rapport with key stakeholders, and the communication skills to navigate complex commercial conversations, we want to hear from you.

• Drive Global Growth: Manage a high‑value global client portfolio, executing tailored account plans to expand revenue, maximise portfolio share, and unlock new cross‑selling/upselling opportunities.
• Be a Trusted Advisor: Deeply understand your clients' complex payment needs, mapping PPRO’s solutions directly to their business growth strategies.
• Command Commercial Conversations: Confidently lead complex contract renewals and negotiations with key decision‑makers and C‑suite influencers.
• Protect & Optimise Revenue: Analyse performance metrics and market trends to build proactive retention strategies, mitigate risks, and deepen long‑term customer loyalty.
• Champion Your Clients: Collaborate cross‑functionally with internal teams to ensure seamless delivery on customer objectives in a fast‑paced environment.

• Payments Expertise: 4+ years of proven success in account management, partnerships, or sales specifically within the payments industry.
• Commercial Track Record: Demonstrable history of hitting revenue targets, expanding portfolio share, and steering complex contract negotiations.
• Strategic Mindset: Sharp business acumen and strong analytical skills to translate data into actionable commercial strategies.
• Relationship Mastery: Natural interpersonal and communication skills to build effortless rapport with both global clients and internal stakeholders.
• The Right Grit: Highly proactive, independent, and curious mindset – someone who is hungry to make an impact in a fast‑moving ecosystem.

• The Status‑Quo Challenger: Proactively look for better ways to do things and drive positive change.
• A Global Outlook: Thrive in international environments and love connecting with people from diverse backgrounds and cultures.
• A Growth Mindset: Genuine passion for continuous learning, personal development, and adding real value to the wider team.

Hybrid working – We offer a hybrid structure with a 3 days / week on‑site expectation, so you can strike the balance between office and home working. In addition to 28‑day holiday allowance, we also provide a work‑from‑abroad policy, enabling employees to work remotely for up to another 30 days per year.

Learning and Development – We offer a GBP 500 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on‑the‑job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance – Various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhanced Family Leave – Support you during key life moments.

Workplace Nursery Scheme – Save on childcare through salary exchange.

Gym Membership – PPRO helps contribute toward the costs of your gym membership.

Mental Health Platform – We’ve teamed up with a top well‑being platform to provide one‑on‑one therapy, chat therapy, therapist‑led courses, guided meditations, and more.

HQ Office – Located on Procter Street, short walk from Holborn, Farringdon and Covent Garden. Pet‑friendly office.