Account Manager

Location:

Austin

Are you someone who thrives in a fast-paced competitive environment? Are you someone who can handle multiple projects simultaneously? Are you a natural at building great relationships? Do you cross your T’s and dot your I’s and never miss a detail?

As part of our Sales Organization, you will partner with educators to create long term sustainable travel programs, making EF easy to love and hard to leave. Your dedicated support and sales instinct will ensure success through creating opportunities to retain travelers, building loyalty with your teachers, facilitating repeat sales conversations, and generating referrals.

In this role, you will play an integral part in helping educators manage the deadlines and details that go into planning their trip. Your goal will be to provide support and to help these customers be successful and ultimately, become repeat business.

• Own and manage the success of a portfolio of 70-80 accounts
• Sustain and grow travel programs in schools by repeating customers and working with Tour Consultants to create opportunities for growth
• Build relationships with customers by answering questions, proactively addressing departure concerns and providing tour-related expertise
• Use your knowledge of EF procedures to successfully solve pre-tour, on-tour, and post-tour challenges. Don’t worry – after training you’ll be an expert!
• Support teachers and guide emergency situations successfully while groups are on the road
• Sell a product that truly changes students lives by being fearless, focused, and having fun!

• You are an exceptional relationship-builder, both with customers and internal stakeholders
• You have strong sales instincts: you can recognize and capitalize on buying signs to repeat existing customers and generate referrals
• You are flexible, with the ability to pivot quickly in a fast paced environment
• You have a passion for managing details, ensuring that no request or need slips through the cracks
• You’re a problem solver with a “nothing is impossible” attitude
• You take pride in the quality of your customers’ experiences and utilize strong listening skills to identify essential information and make sure customer needs are met
• Proficient in Microsoft Office Suite
  - Excel, Word, PowerPoint, Outlook, etc.
• You can successfully balance the needs of the customer and business to know how to manage your time effectively
• Spanish speaking preferred

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.

First-year Account Managers have an on-target earning potential of $60,000 (base salary starting at $50,000 and $10,000 bonus potential). In addition, there is an uncapped bonus for exceeding sales goals. OTE increases to $70,000 after 12 months, and at 24 months you will have the opportunity to apply for a senior sales position with an increase to $85,000 OTE. Full comp plan details, and future earning potential, will be reviewed during the interview process