Strategic Enterprise Client Success Executive
Austin, Travis County, Texas, 78716, USA
Listed on 2026-06-15
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Sales
Client Relationship Manager, Sales Representative, Business Development, Customer Success Mgr./ CSM -
Business
Client Relationship Manager, Business Development, Customer Success Mgr./ CSM
Strategic Enterprise Client Success Executive
Join us as an Enterprise Client Success Executive II, where you'll play a crucial role in driving value and fostering long‑term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post‑sale lifecycle, dedicated to ensuring the success of our customers’ investments, aligning with their business objectives, and facilitating organizational growth.
Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.
What You’ll Do:- Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
- Execute meticulously on agreed‑upon plans, adhering to mutually agreed timelines with the customer.
- Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
- Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
- Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
- Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
- Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
- Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
- Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.
- Bachelor's degree or higher is preferred.
- Extensive professional history spanning 10+ years in Management Consulting, Customer Success, Account Management, Business Development, or other client‑facing positions.
- Demonstrated proficiency in effectively managing complex, multi‑divisional, and multi‑geographical client portfolios.
- Talent for seamless collaboration with cross‑functional teams, including Sales, Product, Marketing, and Services, driving collective success.
- Thrive in fast‑paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
- Exhibit industry‑specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
- Bonus points for previous experience in Project Management.
- Excellent written and verbal communication skills in English.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required.
- Enjoy flexible paid time off and unlimited leave options for enhanced work‑life balance.
- Excellent medical, dental, and vision options
- Complimentary Calm App subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid or remote work style, providing the balance you need.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Our compensation approach is data‑driven, market‑informed, and built to scale with your growth. For this role, the base salary range is $111,300 - $149,100. The expected On‑Target Earnings (OTE) range is $159,800 - $213,000, inclusive of base salary and performance‑based variable pay.
Actual offers are determined based on job‑related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long‑term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.
We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market‑aligned. Employees and candidates may request additional information on how…
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