Business Development Manager - E - Commerce & Online Job Johannesburg South Africa,Sales

Position: Business Development Manager - E - Commerce & Online Payments

Role Purpose

The Business Development Manager – E-Commerce & Online Payments is responsible for driving new business growth in Lesaka’s digital commerce portfolio, with a primary focus on Adumo Online, payment gateways, e-commerce acquiring, pay‑by‑link, payment integration solutions, and related online payment services.

The role is accountable for new merchant acquisition, revenue growth, relationship management, and cross‑sell within the online payment’s environment. The incumbent must be commercially strong, technically confident, and credible in engaging with merchants and internal stakeholders.

This role requires regular travel, including travel across provinces where required.

Role Outcomes The Successful Incumbent Will Be Expected To

Grow the e‑commerce and online payments merchant base
Increase gateway transaction volumes and digital revenue
Win new merchant logos in target sectors
Build a strong and healthy pipeline of direct merchant opportunities
Improve conversion from opportunity to signed merchant and from signed merchant to live merchant
Build strong merchant relationships that support retention and long‑term value
Identify and convert cross‑sell opportunities within the merchant base
Position Lesaka / Adumo as a credible and competitive online payments partner in the market

Key Responsibilities

New Business Acquisition
Identify, prospect, and acquire new e‑commerce and online payments merchants
Sell Adumo online payment gateway solutions to SMEs, mid‑market, and enterprise merchants
Build and manage a healthy pipeline of merchants requiring online payments, card‑not‑present capabilities, checkout solutions, pay‑by‑link, recurring payments, and related digital payment services
Drive the full sales cycle from prospecting through to proposal, commercial negotiation, contracting, and handover for implementation
Achieve monthly, quarterly, and annual sales targets for signed merchants, live merchants, transaction value, and revenue
Present the full Lesaka value proposition and identify relevant opportunities to extend merchant value through adjacent solutions
Solution Selling and Commercial Management
Understand merchant e‑commerce models and recommend the most suitable online payment solution
Position gateway capabilities confidently, including online card acceptance, payment links, integrations, reporting, reconciliation, and relevant fraud or risk‑related features
Engage with business owners, finance teams, operations teams, and technical stakeholders to shape the right solution
Translate technical payment concepts into clear commercial value for merchants
Work closely with implementation and technical teams to ensure solution fit and feasibility before close
Prepare and deliver compelling commercial proposals and solution recommendations
Merchant Activation and Go‑Live Support
Ensure signed merchants are progressed efficiently to implementation and activation
Work closely with onboarding, risk, operations, support, and technical teams to reduce time‑to‑live
Track each deal from signed status through integration, testing, activation, and trading
Follow through until the merchant is successfully transacting and revenue generating
Prevent leakage between signed deals and live deals through disciplined pipeline management and active follow‑up
Relationship and Merchant Management
Build and maintain strong relationships with merchants, relevant partners, and internal stakeholders
Act as a trusted commercial point of contact for merchants throughout the sales and post‑sale journey
Manage merchant queries, concerns, and service‑related issues proactively, ensuring timely resolution or escalation
Protect merchant experience and support retention through responsive relationship management
Maintain regular engagement with merchants to identify growth opportunities, risks, and service concerns
Support the development of long‑term merchant value through strong account stewardship
Cross‑Sell and Portfolio Growth
Identify and convert cross‑sell opportunities within the existing and newly acquired merchant base
Promote relevant Lesaka solutions where appropriate, including card‑present solutions, capital, software, and value‑added…