National Account Manager II

At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world?

If so, we would love to hear from you!

Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are:
Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring - and learning from - those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

A National Account Manager II, Workforce Solutions (WFS) collaborates with Account Executives to transition accounts post-sale and ensure a consistent high quality client experience that maximizes the effectiveness of WFS activation and engagement strategy. An individual develops and nurtures relationships with 30 - 35 high-level accounts (at least 10,000 employees per account) with signed corporate/ government employers, providing direct sales and ongoing relationship management to drive increased revenue.

In addition, the individual represents the University within the corporate and higher ed community to increase awareness of University of Phoenix and our educational programs. A National Account Manager II provides account management support and directly interacts with corporate client stakeholder to address and resolve questions and service requests regarding products and services they may be utilizing to educate and develop their workforce.

What You'll Do:

1. Collaborate with senior department leadership and Account Executives to launch newly-signed clients and build and foster deep and meaningful relationships with high-level accounts (as described above) in specified industries and service groups; triage and resolve incoming requests from clients. Drive client satisfaction through the development and execution of effective account plans and strategies that are defined by client portfolio, including outlining client engagement, marketing, promotional, and event strategies.

2. Serve as account owner for small and medium-sized portfolio of corporate and government clients and directly engage with client to build a strategic engagement plan that fosters deep and meaningful relationships. Develop and deliver presentations to corporate client stakeholders and influencers, as necessary. Maintain a detailed understanding of markets, segments, and segment organizations with a focus on identifying potential clients and/or entities that align with the University's strategic objectives.

3. Collaborate with internal stakeholders and employer clients to provide high-quality client relationship management; work in partnership with University Academics as needed to provide product insight and determine opportunities for client-focused academic offerings.

4. Provide senior leadership with weekly report progress against account performance targets; update account plans in appropriate sales tracking platform, including preparation of materials…