Membership Sales Manager

Description

Full-Time | All Locations Home office in Glendale |

Reports to:

Director of Club Operations and Performance

DEPARTMENT: Sales & Membership

LOCATIONS: Glendale and when needed at other clubs

FLSA STATUS: Exempt (Salary + Commission)

The Membership Sales Manager is the single most important driver of new membership growth at Center Court Pickleball Club. This is a field-based, results-obsessed role with one mandate: close memberships. You own new member acquisition across all four CCP locations — Scottsdale, Gilbert, Glendale, and Shea — and you are personally accountable for every new member that walks through the door.

This is not a strategy role. This is not a meetings role. This is a selling role where your output is measured in memberships signed, and your upside is uncapped. If you are a high-performing sales professional who thrives on the hunt, loves building relationships, and wants to be the reason a brand grows — this role was built for you.

• New memberships — across all four CCP locations, driven by personal selling activity and field-based outreach
• A full and active pipeline at all times — leads sourced, nurtured, and closed
• Pre-opening founding member enrollments for Shea ahead of the July 2026 launch
• A trained and sales-capable Member Services team at each location — you raise the floor for everyone
• Consistent field presence — CCP is visible in the community because you put it there
• Weekly pipeline reporting and sales performance data that leadership can act on
• A membership growth culture at CCP — you model what great selling looks like

• Own your pipeline — prospect, qualify, follow up, and close memberships daily across all four locations
• Conduct field-based outreach: visit local businesses, community organizations, fitness studios, and neighborhood events to generate leads and build brand awareness
• Attend club events, open plays, leagues, tournaments, and community activations to engage prospects in-person and convert interest into signed memberships
• Manage all prospects in the CRM — every lead logged, every follow-up tracked, every close recorded
• Follow up with all non-closing prospects within 24 hours via phone, text, and email — no lead goes cold
• Travel between all four club locations as needed — this is a multi-site, mobile role

• Partner with each club's General Manager to coach and develop Member Services Associates on tour execution, objection handling, and membership closing
• Participate in hiring conversations for Member Services roles — you know what a good sales hire looks like

• Maintain an up-to-date CRM with all prospect activity, lead sources, pipeline stage, and close outcomes
• Deliver a weekly pipeline report to the Director of Club Operations and Performance covering leads added, tours scheduled, closes, and losses with notes
• Track and report monthly NMS (Net Membership Sales) actuals against targets for each location
• Flag early warning signs — stalled pipeline, cancellation trends, underperforming locations — before they become bigger problems

• Monthly Net Membership Sales (NMS) — personal production and aggregate across all four locations
• Shea founding member enrollment — pre-opening numbers against target
• Pipeline volume and velocity — leads in system, conversion rates, and close cadence
• Follow-up completion — all leads contacted within 24 hours
• Member Services team conversion improvement — clubs you coach should show upward trends
• CRM hygiene — data current, accurate, and usable for leadership reporting
• Field activity volume — outreach visits, events attended, and community presence maintained

Director of Club Operations and Performance — for strategy direction, performance accountability, and cross-location coordination.

• Club General Managers (Scottsdale, Gilbert, Glendale, Shea) — daily partnership on membership pipeline, staff coaching, and club-level sales execution
• Company Marketing Manager — to align field outreach with digital campaigns, promotional offers, and…