NA SMB Expansion Account Executive

Position Overview

SMB Expansion Account Executives (AEs) lead the strategic business growth for current Lucidchart and Lucidspark customers across their assigned territories. Post prospect qualification, AEs will work directly with existing customers to create business value across multiple personas, continually working to close sales opportunities. AEs will also work to ensure renewals, drive expansion and continual customer engagement.

• Effectively close business, prospect, and build personal relationships with existing book of accounts;
• Provide excellent customer service and upkeep of existing clientele while identifying strategic opportunities to expand Lucid Suite adoption;
• Display a strong out of the box thinking approach to improve best practices around outbound prospecting and pipeline generation;
• Create and maintain reliable forecasts that create transparency between your pipeline and the management team;
• Become an expert in demonstrating the value of the Lucid Suite, understanding the target market and personas;
• Develop a mentality of Teamwork Over Ego seeking opportunities to help others and lead out critical initiatives;
• Meet team standards around activity, accountability, and internal cross-functional SLAs;
• Other duties as assigned.

• 1-3 years relevant sales experience (preferably in SaaS/tech);
• At least 1 year of closing experience;
• Outstanding written and verbal communication skills;
• This position is hybrid, combining remote work with in-person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday).

• Experience with Salesforce or similar CRM;
• Experience in closing business (as an Account Executive, or similar role);
• Experience in building personal relationships and expanding existing book of accounts (as an Account Manager, or similar role);
• Experience with software sales (prospecting & closing);
• Maintains clean Salesforce hygiene;
• Ability to manage a large number of prospects and opportunities simultaneously;
• Experience with Sales Loft or similar workflow software;
• Skilled in selling a product against direct and indirect competitors;
• BA/BS degree or equivalent.