Guest Experience Center Agent at Sonic Automotive Henderson, NV

Job Description

Echo Park Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, to taking pride in our work and sharing opportunities for our employees to grow as we grow. We are proud of what we’re doing here and would love to tell you about our opportunities!

The Guest Experience Center is responsible for answering inbound calls, chats, internet leads and explaining to guests our sales process and ultimately setting an appointment at one of Echo Park’s dealerships. As a member of our Guest Experience Center team, you will help our guests understand how we are changing the vehicle purchasing process, making it simple, fast, and fun! You will begin your new career at Echo Park with 3 weeks of dedicated (paid) training and development.

Our comprehensive sales training includes product training, sales skills training, communication skills and training on how to navigate our internal software systems.

• Build rapport with guests and assist through personality and relationship selling;
• Assist guests through inbound and permission‑based outbound calls by utilizing relationship‑based sales;
• Exercise an intuitive ability to understand guests’ needs and match those needs with company inventory;
• Set appointments for guests based on their time, location preference, and vehicle needs;
• Continually improve and be receptive to coaching;
• Practice efficiency and handle call volumes knowledgeably while still providing excellent service;
• Answer guests’ questions accurately, openly, and honestly.

• 1‑year of customer service/sales experience, telephone‑based preferred;
• Proficient computer experience leveraging multiple platforms at the same time;
• A history of succeeding in a team environment;
• Professional verbal and written communication, with excellent active listening skills;
• A desire to learn, practice and deliver a remarkable guest experience;
• Competitive and goal‑oriented individuals;
• Experience using good problem‑solving skills, and taking the initiative to think critically to identify improvement opportunities.

• Salary: $55,000 – $75,000 (includes hourly base of $15 plus monthly uncapped commission)
• Bonus guarantee for the first three months of employment;
• Work from Home;
• Health, Dental and Vision Insurance;
• 401(k);
• Paid vacation;
• Access to leadership and personal development programs;
• Casual dress code.

All your information will be kept confidential according to EEO guidelines.