Customer Success Partner- Industrial Vertical

What You'll Do

Our Customer Success Partner is a member of the Account Management Team. This consultative sales and Enterprise level account management position focuses on growing revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Industrial Vertical. The role is 100% work from home. Individual must be authorized and working from the United States.

Program Management: develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.

Demonstrate understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate benefits in a manner meaningful to a customer, answer client questions, and implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings so that you can effectively sell the advantages of First Advantage over those offered by its competitors. Prepare and deliver quarterly and annual client business reviews.

Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems, analyze root causes to issues, and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs, including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.

Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance.

Administrative: manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Perform other duties as assigned.

The salary range for this position is approximately $75-90K annual base before bonus structure.

• Ability to work remotely with occasional business travel
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.