Business Development Representative - Enterprise West

Genesys empowers organizations to improve loyalty and business outcomes by creating best experiences for their customers and employees.

Through Genesys Cloud, the AI-powered Experience Orchestration platform, we help organizations accelerate growth, drive customer loyalty, workforce engagement, and operational improvements.

As a Business Development Representative, you will play a critical role in driving pipeline growth across strategic Enterprise West accounts, focusing on new logo acquisition, customer expansion, cross-sell, and upsell opportunities.

• Drive strategic outbound prospecting across Enterprise West accounts, using multi-channel approaches.
• Conduct in-depth account and market research to identify high-value opportunities.
• Identify, engage, and build relationships with senior decision-makers and influencers.
• Partner closely with Account Executives to develop and execute account-based strategies and territory plans.
• Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies.
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities.
• Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes.
• Leverage data, insights, and modern tools such as AI and Sales Navigator to optimize outreach and engagement strategies.
• Consistently generate qualified pipeline aligned with territory revenue targets.
• Maintain accurate pipeline management, activity tracking, and reporting in Salesforce and exceed KPIs related to pipeline creation, meetings, and conversion rates.

• 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments.
• Proven outbound prospecting and pipeline generation results.
• Strong understanding of the Enterprise West territory.
• Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations.
• Strong business acumen, curiosity, and strategic thinking.
• Excellent communication, organization, and time-management skills.
• Experience with Salesforce, Linked In Sales Navigator, and modern sales engagement tools.

• Join a global leader in Customer Experience and cloud technology.
• Be part of a high-performing Enterprise West team with substantial market opportunity.
• Competitive compensation with performance-based incentives.
• Clear career progression within a global sales organization.
• Collaborative, diverse, and inclusive team environment.

Base salary range: $48,600 to $85,400, plus potential commission and performance-based bonuses.

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and options to work from home.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption assistance and fertility treatments.

Genesys is committed to equal opportunity and diversity. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status or other protected characteristics. Recruiters will never request sensitive personal or financial information during the application phase.