Field Account Services Representative

Join to apply for the Field Account Services Representative role at Realityworks, Inc

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Join to apply for the Field Account Services Representative role at Realityworks, Inc

WHO WE ARE:
Realityworks is a 100% employee-owned company located in Eau Claire, WI.

WHAT WE DO:
We provide comprehensive learning solutions that pair curriculum with hands-on learning aids, student activities, and assessment tools to create innovative learning environments. Our solutions are widely used in middle, secondary, and post-secondary schools to engage students, teach needed skills, and provide career exploration opportunities.

WHY CHOOSE US? Join a 100% employee-owned company where your contributions make an impact! Our culture is built around ownership, and our employees directly benefit from the company’s success. We also offer a comprehensive benefits package, including:

• 100% company-funded Employee Stock Ownership Plan (ESOP) that grows in value as the company thrives
• Health, dental, and life insurance
• 401(k) retirement plan with company matching up to 6%
• Generous paid time off (20+ days annually)
• 10 paid holidays per year
• Wellness programs including gym reimbursements and incentives for healthy living
• Dependent care flexible spending account
• Long-term and short-term disability coverage
• Tuition assistance for continuing education
• Paid maternity, paternity, and adoption leave
• Charitable giving opportunities, including paid volunteer time and donation matching

THE OPPORTUNITY: The Field Account Services Representative plays a crucial role in driving new business by generating qualified opportunities and targeting key accounts through diverse strategies. This position works in partnership with Account Managers in high-performing territories, supporting transactional sales, engaging in call lists and new account discovery, and providing in-person sales presentations and customer training. They will leverage internal technology for account research, engage customers over the phone and in-person to facilitate product orders, and diligently follow up on leads generated from marketing campaigns.

KEY RESPONSIBILITIES:

• Identifies new prospects and engages with existing customers to explore sales opportunities and fulfill customer needs
• Conducts a high volume of outbound telephone dials on a daily basis
• Travels to customer sites for meetings, product demonstrations and customer training, and trade shows up to 25% of the time
• Collaborates closely with Account Managers in high-performing territories to support transactional sales efforts with weekly meetings to discuss strategy and outcomes
• Works on call lists and hot leads and engages in new account discovery initiatives to expand the customer base
• Stays informed about product features, compatibility, pricing, supporting materials, and available discounts/promotions
• Responds promptly to requests for information and qualifies leads generated from inbound inquiries
• Addresses customer inquiries via phone and email regarding product features, pricing, purchasing processes, and more
• Maintains post-sale contact with clients to facilitate a positive and productive long-term relationship
• Establishes strong customer relationships including problem resolution with customers about any account problems, concerns, needs, and more and communicates those issues with the company
• Records accurate and timely records within the company’s CRM system
• Attends and participates in regular sales meetings and training sessions

WHAT YOU BRING:

• High School Diploma or its equivalent (GED);
  Bachelor’s degree in Marketing, Communications, Business Administration, or a related field is preferred
• Minimum of two years’ successful sales experience
• Advanced skills in Microsoft 365 applications, particularly Outlook, Word, and Excel
• Strong familiarity with Customer Relationship Management (CRM) systems, such as Net Suite or similar
• Must possess a valid driver’s license, show proof of auto insurance, and have reliable transportation

WORK LOCATION: Realityworks, Inc. is located in Eau Claire, WI. This is a fully remote position, working from a home office in the North Carolina territory.

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