Regional Account Manager

Location:

Remote/Home Office - Houston and the Surrounding Areas

The Regional Account Manager (RAM), Exterior Products reports to the District Sales Manager and works with a regional team of sellers. The Exteriors RAM has the objective of owning downstream demand for exterior products within an assigned segment. The role is responsible for defending business, gaining customer wallet share, while driving material conversion and growing market share, expanding premium product adoption.

The role regularly executes district plans and partners with Channel Manager and field teams to convert demand into sustained territory growth.

• Build and maintain strong, long‑term relationships with key customer accounts through consistent engagement, responsiveness, and value‑added support.
• Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and loyalty.
• Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs.
• Develop structured account plans and execute growth targets for each key account.
• Conduct regular business reviews with accounts to assess goals, performance, challenges, and future needs.
• Translate customer feedback into internal recommendations for product, pricing, service, or process improvements.
• Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
• Use data to forecast account performance, identify trends, and prioritize actions.

• Drive downstream demand with contractors across both Exteriors and Outdoor Living products.
• Enable cross‑selling opportunities to support Channel Managers.
• Build long‑term contractor relationships through ongoing account engagement and tailored product solutions, while driving material conversion with contractors, and supporting other regional growth priorities.

• Act as the primary dealer relationship owner for assigned accounts, ensuring alignment to James Hardie priorities and enabling effective cross‑sell execution.
• Partner with dealers to launch campaigns, train sales teams, and connect contractor demand to dealer programs.

• Execute against defined sub‑specialization (single‑family repair/remodel, single‑family new construction, or multi‑family new construction) by partnering to provide product value that aligns with regional growth objectives.
• Tailor engagement and messaging to segment‑specific needs.

• Develop and execute a territory plan that translates regional priorities into daily activity.
• Manage pipeline, targeting, and follow‑up to ensure consistent execution against demand‑generation goals and adjust approach based on performance and market feedback.

• Sales Expertise:
  Willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets. Ability to negotiate and collaborate with business leaders to achieve an ideal outcome. Strong understanding of sales processes, sales funnel management, and sales practices. Knowledgeable of market segmentation and go‑to‑market strategies. Familiar with Customer Relationship Management systems to aid in organization and planning.
• Business Consultation:
  Strong business/financial acumen, preferably regarding the construction industry. Understanding business (builder/dealer/installer) financials (margins, turns, labor optimization), market opportunity and dynamics to advise partners for mutual growth. Flexibility to identify and attend key activities within assigned territory while being accountable to a priority‑based schedule with prospective customers.
• Communication/Influence:
  Ability to influence internal and external stakeholders and advocate for JHBP, effectively building relationships at all levels of an organization. Able to present in front of large groups and convey messages in a captivating manner. Familiar with key communication tools (DISC, SLII, etc.).
• Building Products Knowledge:
  Familiar with basic construction practices with the ability to understand…