Account Manager - Hyattsville MD

Job Overview

The Manager Account is responsible for providing high-quality, streamlined service with a focus on corporate initiatives for assigned chain or independent account(s). They operate as a team conductor to manage, direct, and coordinate all sales plans and programs.

The Manager Account is responsible for strategic selling, bringing core product expertise, and leveraging specialists when needed. They are responsible for creating partnering relationships of trust, integrity, customer satisfaction, and loyalty and ensuring customer compliance. They collaborate with their teams to achieve the objective of building out the store.

• Execute sales plans and goals designed to increase sales, profit margin, and minimize expenses.
• Develop joint business plans.
• Identify and manage new sales opportunities and servicing of existing accounts.
• Forecast profit, volume growth, and other related goals as determined. Assist with the preparation of a sales budget for assigned accounts.
• Make key decisions on addressing and identifying customer needs and concerns for assigned accounts.
• Bridge between Sales and Ops to manage through challenges and resolve for customers.

• Analyze sales reporting and create strategies to drive sales.
• Operate as the account conductor and own the specialty sales deployment process.
• Develop and maintain a JBP that drives sales and profit margin.
• Be responsible for sales and profit margin results for assigned account(s).
• Focus plans to drive sales and profit margin across products and services.
• Deliver corporate goals to provide synergy and cross-selling capabilities to customers.

• Create and maintain partnerships with vendors, brokers, and other trade partners.
• Meet or exceed client expectations and established deadlines.
• Drive proactively the company’s initiatives to ensure the success of the customer.
• Focus efforts on mutual sales and profit growth.
• Own one or more key account customers.

• Conduct regular reviews of sales activities and effectiveness. May develop promotions and incentives to increase sales and improve performance.
• Coordinate with a cross‑functional team of resources to ensure account goals are achieved. Work collaboratively with Merchandising, Product Specialists, and Professional Services to identify strategic selling opportunities for account(s).

Performs other duties as assigned.

• Bachelor’s degree is strongly preferred.

• Minimum 3 years of sales experience preferred.
• Understanding and knowledge of products.
• Development and execution of business plans, sales plans, and/or commission programs.
• Familiarity with sales opportunities.
• Understanding of sales forecasting, programs, promotions, and related techniques.
• Understanding of margin and company profitability.
• Proven track record of meetings and exceeding customer expectations.
• Ability to work in a result‑driven environment.
• Proficiency in Microsoft Office Suite and company systems.
• Demonstrated ability to drive new business and close sales.

• Excellent communication, negotiation, and presentation skills.
• Aptitude for financial reporting.
• Ability to lead without reporting authority.
• Ability to interact at all levels of the business.
• Able to manage and coordinate projects.
• Able to excel at customer service skills, problem‑solving, attention to detail, and organizational skills.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

• This position follows a hybrid schedule working in office 3 days per week. The acceptable split between onsite and remote work is determined by the manager. Hybrid associates may choose to work from an office on a more frequent basis than required.

• This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

• Office Roles:
• Most work is performed in a temperature‑controlled…