Account Manager II​/Customer Success Account Manager; Boise Remote

Since 1985, Digi International has been a pioneer in wireless communication, forging the future for connected devices and responding to the needs of the people and enterprises that use them. Before the Internet of Things was a thing, we built M2M and IoT devices, adapted to evolving network standards, and optimized data communications around the most advanced protocols and emerging technologies.

From radio frequency modems to gateways, cellular routers, networking devices, embedded system-on-modules (SOM) and single-board computers (SBCs), Digi's solutions have continually grown to serve an extensive breadth of applications across the IoT landscape. Today, our IoT offerings include sensor-based solutions, a sophisticated platform for remotely monitoring device deployments of any size, anywhere, as well as professional design, implementation and certification teams to help you carry out your vision, no matter how large or small.

This position will be based in Boise,  (Remote)

We are expanding our Customer Success organization with a dedicated Customer Success Account Manager (CSAM) to support our growing customer base and strengthen our go-to-market execution. This is a strategic role focused on building and maintaining strong, long-term relationships with key clients to drive revenue growth and ensure client satisfaction. This role is ideal for someone who thrives in a fast-paced environment, loves building customer relationships, and excels at blending customer service, sales support, and operational excellence.

The ideal candidate combines relationship‑building skills with a strong operational mindset and a passion for continuous improvement.

• You, along with your territory team will support and drive a proactive renewal process by engaging customers 90/60/30 days, etc. ahead of contract expiration, ensuring alignment on value, pricing, and next steps. You will track all interactions in internal systems, identify risks early, and take action to mitigate churn while creating a seamless and predictable renewal experience. Churn success is measured by a 4% reduction from FY25.
• You will leverage tools such as Net Suite and other internal systems to create quotes, manage customer records, and maintain high‑quality data across the customer lifecycle. You will also be encouraged to adopt and utilize AI‑powered tools to streamline workflows, enhance data accuracy, uncover insights, and improve overall efficiency in customer and operational processes.

• You will follow up on inbound and outbound leads within 72 business hours, document interactions, qualify opportunities, and help build an early‑stage pipeline. This includes light research, consistent outreach, and partnering with internal teams to ensure leads are engaged and progressed appropriately.
• You, along with your regional team, will maintain clean, accurate opportunity data to support forecasting and leadership visibility. This includes updating status changes, logging activities, reviewing metrics, and ensuring opportunities have clear next steps to keep deals moving forward. Notes should be within the last 30 days. Opportunities should be reviewed regularly to allow for accurate forecasting.

• You will work closely with regional sales and customer success teams to support smaller deals and administrative follow‑through. This includes assisting with quotes, pricing, customer updates, and participating in team check‑ins to stay aligned on customer needs and open items.

• 2-5 years of experience in customer success, business development, inside sales, sales support, or account management.
• Strong communication skills with a customer‑first mindset.
• Ability to manage multiple tasks, deadlines, and stakeholders with precision.
• A proactive, curious mindset with a drive to improve processes and elevate customer experience.
• Comfort working cross‑functionally with Sales, Marketing, Operations, and Customer Support teams.

• Proficiency with CRM systems (Net Suite experience strongly preferred).XXX

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