Account Representative

Who We Are

Metrie

Purpose:

We Help People Transform Houses Into Homes.

North America’s largest manufacturer and distributor of interior millwork, Metrie has been operating for nearly 100 years, continuously focusing on product excellence and a superior customer experience. We provide interior finishings to the home improvement and construction markets.

As an Account Rep, you will be the first point of contact for our customers calling in to receive inside sales support. You will develop relationships with customers by fielding calls, entering orders, responding to questions, and quickly resolving issues.

You will report directly to the Sales Manager.

Based out of the Frederick, MD office with a hybrid schedule of 4 days in office and 1 day work from home, once fully trained.

• Drive sales with current and prospective accounts through developing and maintaining positive customer relationships.
• Field continuous customer calls and perform data entry while multitasking with multiple source documents.
• Provide price quoting to customers and coordinate with the onsite production department to facilitate the movement of sale through to production.
• Collaborate within cross‑functional teams; act as a liaison between operations functions and customers to manage expectations on delivery schedules and order fulfillment.
• Maintain detailed, updated records, reports, and customer data.

• A bachelor’s degree or equivalent work experience.
• Demonstrated experience in sales.
• A passion for customer service and a talent for building rapport with prospective and existing customers.
• Curiosity and strong analytical skills; a desire to constantly learn and grow.
• Values matter to you, and you bring your true self to work while living by our values – passion, respect, integrity, collaboration, and excellence.
• Exceptional verbal and written communication skills; fluent in English.
• Excellent organizational skills and effective time‑management to succeed in a fast‑paced environment.
• An interest in moving into outside sales and/or sales management.
• Proficiency with web‑based computer services, specifically SAP and Microsoft Office Suite (Teams, Outlook, Excel).

• Experience with millwork and doors.
• Experience with in the distribution or manufacturing industry.
• Desire for growth into an outside sales career.
• Potential relocation within the Midwest region or the U.S.

• A collaborative work environment with a clear strategy and goals.
• A competitive base salary and profit‑sharing program.
• A comprehensive benefits package—medical, dental, eye care, and life insurance—starting the first of the month following hire.
• 401(k) retirement savings plan with up to a 4% match, 100% vested after six months.
• Challenging and meaningful work with opportunities to participate on cross‑functional teams across the company.
• Development opportunities – advancement, training, and personal growth are encouraged.
• A family‑oriented culture focused on putting people first.

Base pay for this full‑time position is $55,000–$65,000 per year. The specific base pay within the range will be contingent upon an individual's skills, qualifications, experience, and geographical location. Remuneration ranges are established based on the role, level, and location.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome any and all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team. Metrie conducts pre‑employment screening including, but not limited to, background checks and drug testing for all final candidates.

All applications will be independently reviewed. We are an E‑Verify employer.