Sales Support Coordinator

Job Description

Sales Support Coordinator at Cultural Care Au Pair—joined our dynamic sales team in Boston (and Denver). This is an opportunity to learn and grow within the sales and customer‑centric industry as a Sales Trainee. You will work with many customer‑facing teams, helping prospective host families through the placement process, and gain a deep understanding of our sales and customer journey while educating customers on this unique cultural exchange and childcare solution.

Location:

Boston office

• Sales Support: work closely with the sales team in various tasks, including responding to customer inquiries and requests, and supporting families before their au pair arrives.
• Sales Development: learn to identify and nurture sales opportunities, manage a diverse pipeline/case load, develop effective communication and sales skills, and build strong relationships with customers and colleagues.
• Salesforce: maintain accurate records of sales activities and customer interactions, and utilize Salesforce to track progress and manage day‑to‑day work.
• Training and Development: participate in comprehensive training on our product, teams, and sales strategy; develop a deep understanding of our customers and their needs; actively participate in team meetings, shadow experienced sales representatives, assist with administrative tasks as needed, and provide hands‑on support where it is needed most.

• Sales intelligence (experience or interest).
• Passion for helping families and cultural exchange.
• Thrive in a deadline‑driven environment, embracing competition and the excitement of monthly sales and growth targets.
• Organization and time management: strong organizational skills and efficient management of daily phone, SMS, and email outreach.
• Innovative and solutions‑oriented mindset—ability to use setbacks as fuel to explore new approaches and overcome obstacles.

• Commitment to professional growth: robust monthly calendar of trainings and workshops.
• Four weeks paid vacation in the first year, ten paid holidays, and two floating holidays.
• Exciting business travel opportunities.
• 25% company match on 401(k) contributions.
• Market‑leading medical, dental and vision coverage, plus options for life and disability insurance, legal and pet insurance.
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs).
• Access to fertility care and family‑building support.
• Wellness benefits including yearly fitness reimbursement.
• Frequent social and learning events, including employee‑run resource groups.
• Robust Employee Assistance Program.
• Tenure‑based sabbatical eligibility.
• EF Product Discounts (travel, language schools, Au Pair program, etc.).
• Discounts at local venues and businesses.
• Modern offices with flexibility of working from home on Friday.
• Compensation: $52,000 base salary, potential to move into a Matching Specialist role within the first year; increased to $53,000 base salary plus bonus eligibility up to $12k.

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all.

If you’re ready to expand your own horizons, we invite you to be a part of our global team of problem‑solvers, relationship‑builders, and innovators.

An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you.