Clinical Trainer - Lakes

Clinical Trainer - Great Lakes

Great Lakes, United States

The Clinical Trainer will call on current and new Phonak customers within a specific region, working directly with audiologists, hearing aid dispensers, physicians, large retail chains, universities and hospitals. Responsible for providing training support to end‑users and distributors of Phonak products and for providing continuing clinical support for customers seeking hearing solutions. Provide support at various customer marketing events (i.e. open house, lunch "n" learn).

Provide presentations to large and small groups at regional, state, and national meetings as well as Phonak events. This position will be based out of the applicant’s home office in the region assigned.

• Play key role in promotion and demonstration of new solutions during new product launch trainings
• Support sales of all products within region, with primary emphasis on Sales Representative accounts
• Conduct needs analysis and provide product solutions for accounts
• Maintain strong relationships and rapport with customers within region
• Work closely with sales to ensure all customer needs are met through personal or group product training
• Provide remote support for customers by phone and e‑learning as required
• Represent Phonak and speak at national, state, and regional meetings
• Participate in Open Houses and other consumer marketing events
• Meet or exceed required customer visits per week as defined by manager
• Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
• Maintain expense reporting weekly and manage territory within OPEX guidelines
• Act as a mentor to new Clinical Training employees
• Willingness to travel overnight frequently (up to 75%)
• Other duties as assigned

• Au.D or Master's Degree in Audiology required
• 3+ years of hearing aid sales or dispensing either in a clinical environment or in a territory sales or training role
• Experience fitting Phonak products a plus
• Strong problem‑solving abilities and capability to work under pressure
• Strong time‑management and organizational skills
• Proven track record of maintaining strong relationships
• Effective communication skills
• Exceptional presentation skills
• Team player
• Proficient knowledge of hearing aid technology and industry practices
• Excellent follow‑through skills
• Strong skills with Microsoft Office Suite, experience with CRM systems a plus

A minimum of 200 Mb/sec download and 10 Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• Tele Health options
• 401k plan with company match*
• Company paid life/AD&D insurance
  • Additional supplemental life/AD&D coverage available
• Company paid Short/Long‑Term Disability coverage (STD/LTD)
  • STD LTD Buy‑ups available
• Accident/Hospital Indemnity coverage
• Legal/ Assistance
• PTO, floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

* Plan rules/offerings dependent upon group Company/location.

This role's base pay range is between: $92,000 - $105,000, with commission. Compensation packages are based on skills, experience, and geographic location.

Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.