SMB Account Manager; Eastern

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

We expanded into software and built integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. We embedded financial services tools at the point of sale so merchants can access a business loan and manage cash flow in one place.

We are a partner to sellers of all sizes – large, enterprise‑scale businesses with complex operations, sellers just starting, and merchants who have grown with Square over time. As sellers grow, so do our solutions. There is a massive opportunity in front of us. We are building a significant, meaningful, and lasting business and helping sellers worldwide do the same.

Join the Square Account Management team and help our merchants grow their business! The team helps merchants get the most out of Square through product education, business advice, and introducing new features.

You will:

• Grow and retain a multi‑million dollar GPV customer base
• Understand customer needs to help achieve their business goals through Square
• Cross‑sell and upsell products and features by discovering customer leads
• Effectively and strategically address customer concerns and issues
• Help grow our managed accounts program
• Work with Sales, Support, and Product teams to deliver the best possible experience across all aspects of Square
• Support account management peers by specializing in a product or process and delivering feedback to product managers

You have:

• 2–3 years experience in Sales/Account Management or a related field
• Experience discovering and closing sales opportunities and building client relationships
• Experience successfully managing a pipeline to achieve revenue targets
• Strong interest in business operations and strategy
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium‑size businesses
• Entrepreneurial spirit
• Experience with Salesforce, CRM tools
• A BA/BS degree or relevant experience

You are:

• Located in Ontario or the Maritime provinces

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offerings.