Inside Sales Associate

Job Title

Inside Sales Associate

Ontario, Canada (Hybrid)

Commercial Sales

Sitero is a technology‑enabled clinical research organization (CRO) and eClinical solutions provider dedicated to accelerating drug development for pharmaceutical manufacturers, emerging biotechs, and medical device companies. The platform combines expert regulatory consulting, end‑to‑end clinical trial management, and purpose‑built eClinical technology—including electronic data capture (EDC), electronic Trial Master File (eTMF), clinical trial management systems (CTMS), RTSM, Patient Payments, eConsent, pharmacovigilance, quality management, and SiteroAI—into a single sponsor‑centric business model.

Inside Sales Associate serving as a critical driver of new revenue and opportunities by identifying, tracking, and engaging prospective pharmaceutical manufacturers and biotechnology companies that would benefit from Sitero’s suite of products and services. The role supports outside business development commercial teammates by assisting the sales cycle from inbound/outbound lead generation to sales closure.

• Conduct outbound outreach (cold calls, emails, social engagement) to initiate contact with decision‑makers and influencers at prospective biopharmaceutical and medical device organizations.
• Craft and deliver compelling messages tailored to each target, articulating Sitero’s unique value proposition and product and service offerings.
• Execute key campaign activities to broaden market awareness and deepen engagement.
• Review inbound marketing leads and evaluate fit based on prospect needs, pipeline stage and strength, current/future projects, financial status, and alignment with Sitero’s capabilities.
• Qualify and transition well‑vetted leads to the appropriate Business Development team member for further engagement.
• Maintain detailed, up‑to‑date documentation of all outreach activities, lead qualification outcomes, and account intelligence within CRM systems (e.g., Pipe Drive).
• Provide real‑time feedback to Sales and Marketing on prospect engagement trends, messaging effectiveness, and areas for strategic refinement.
• Continuously engage prospects through thoughtful follow‑up, sharing relevant updates and opportunities to maintain interest.

• Expert level English verbal and written communication.
• Sales & prospecting, including lead generation, qualification, and strategic prospecting.
• Relationship building and communication both internally and externally.
• Customer relationship management and strategic thinking, including analytical and research skills.
• Market and product knowledge with industry intelligence.
• Professional and interpersonal skills.

• Bachelor's degree required.
• 1 year relevant work experience required; 3 years preferred.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Proven ability in writing, revising, and editing technical communications.
• Experience supporting marketing initiatives.
• Skill in developing design and layout of materials for client‑facing presentation.
• Proficiency with CRM platforms (Salesforce preferred) and modern sales engagement tools; disciplined pipeline management and forecasting habits.

Sitero offers a market‑competitive salary, variable pay, paid time off, and healthcare and retirement benefits.

Full Time, Permanent

Work from office 3 days per week; work from home 2 days per week. Standard hours: 40 hours per week, one hour lunch, Monday – Friday. Additional hours as needed. Flexibility to accommodate Eastern Standard Time working hours due to cross‑functional team support and customer obligations.

Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.