Online Sales Consultant

Job Location

No

Va Division - Ashburn, VA 20147

Responsible for timely follow up of all Internet leads with the goal of scheduling in person appointments in communities, coordinating all electronic marketing efforts, and ensuring accuracy of information on the website.

• Meet or exceed monthly conversion targets.
• Provide excellent customer service.
• Promptly respond to all inquiries utilizing email, phone, text, and mail as appropriate.
• Assess lead’s needs and preferences to determine appropriate community and product.
• Schedule appointments for leads at appropriate community.
• Provide information regarding community and surrounding area.
• Provide the Sales Team with all information about lead’s needs and preferences to ensure a warm and smooth transfer.
• Provide referrals to lenders and other resources as needed.
• Communicate appointment details to lead, including time, date, location with driving directions, name of sales consultant, and direct phone number for the sales consultant.
• Audit division and community web pages regularly.
• Submit website changes to the corporate marketing group.
• Demonstrate thorough knowledge of DRB practices and products.
• Oversee electronic marketing efforts, including eblasts to leads, prospects, and real estate agents.
• Follow up with lead after appointment to close the loop and, in coordination with the sales consultant, determine next steps.
• Act as a resource to the sales team by sharing lead information and feedback.
• Attend and participate in sales meetings.
• Maintain tracking records including lead information, appointments scheduled and kept, sales resulting from appointments.
• Report metrics regularly to the leadership team, including number of leads, conversion of leads to appointments, percentage of appointments kept, conversion of kept appointments to sale, and conversion of lead to sale.
• Enter all pertinent information into the CRM, including records of all interactions with lead.
• Visit communities regularly to establish a strong working relationship with the sales team and ensure accurate and timely knowledge of product and location.
• Manage inbound phone calls as directed by the leadership team.
• Perform other duties as assigned by management.

• Excellent oral and written skills, including email, phone, and text.
• Punctual.
• Professional appearance.
• Excellent presentation skills.
• Demonstrated problem solving and negotiation skills.
• Well organized and highly self‑directed.
• Strong interpersonal skills, customer service‑driven.
• Displays a friendly, enthusiastic, approachable manner.
• Proficient in Excel, Outlook, and Word.

• Associate’s degree in Business, Marketing, or Sales Marketing, or equivalent of five years of experience in home sales; or a combination of education and equivalent work experience.
• Prior experience in new home sales preferred but not required.
• Prior experience in electronic marketing preferred but not required.
• Must be licensed in the states where required.