Sales Support Coordinator

Sales Support Coordinator

Cultural Care Au Pair –

Location:

Denver office

Interested in learning about sales and customer support? Cultural Care is the leading au pair agency and is seeking a motivated and enthusiastic individual to join our dynamic sales team based out of our Boston/Denver office. This is an excellent opportunity for someone eager to learn and grow within the sales and customer centric industry. As a Sales Trainee, you'll gain hands‑on experience working with many of our customer‑facing teams that talk with prospective host families, including our Placement and Sales teams.

You will gain a deep understanding of our sales and customer journey, educating customers on this unique cultural exchange and childcare solution.

• Sales Support
  • Work closely with our sales team in various tasks, including but not limited to:
  • Responding to customer inquiries and requests
  • Supporting families before their au pair arrives
• Sales Development
  • Learn to identify and nurture sales opportunities. Manage diverse pipeline/case load
  • Develop effective communication and sales skills
  • Build strong relationships with customers and colleagues
• Salesforce
  • Maintain accurate records of sales activities and customer interactions
  • Utilize Salesforce to track progress and manage day‑to‑day tasks
• Training and Development
  • Participate in a comprehensive training on our product, teams, and sales strategy
  • Develop a deep understanding of our customers and their needs
  • Actively participate in team meetings, shadow experienced sales representatives, and assist with administrative tasks as needed.
  • Hands‑on training including jumping in and supporting the team where it is needed most at the time

• Sales intelligence
• Passion for helping families and cultural exchange
• Thrive in a deadline‑driven environment, embracing competition and the excitement of monthly sales and growth targets
• Organization and time management:
  Demonstrate strong organizational skills, can efficiently manage daily phone, SMS, and email outreach
• Innovative and solutions‑oriented mindset—ability to use setbacks as fuel to explore new approaches and overcome obstacles

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market‑leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family‑building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee‑run resource groups
• Robust Employee Assistance Program
• Tenure‑based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home on Friday
• Compensation: $52,000 base salary. This position can move into a Matching Specialist role anytime within the first year. Movement is based on one's performance and the business need. The salary increases to $53,000 base salary plus bonus eligibility up to $12k

An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you.