Senior Sales Engineer, Commercial; US Remote - EST

Job Overview

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Sales Engineers are vital resources with strong technical knowledge, industry curiosity, and proven sales acumen. This role supports a high‑velocity sales motion where speed, repeatability, and customer empathy matter as much as technical depth.

• Conduct technical presentations and demos to showcase the value and capabilities of 8x8’s products.
• Provide industry, technical, and product knowledge to partners and customers.
• Develop and maintain an expert understanding of all 8x8 applications and products.
• Assist in developing technical proposals and RFP responses to meet customer requirements.
• Develop advanced system configurations to provide a customized demo experience.
• Lead targeted discovery conversations to understand customer pain points, current state, and desired outcomes.
• Use AI tools as part of daily workflow (discovery prep, demo customization, RFP drafting, follow‑up summarization, research, competitive prep) to deliver more, faster, and at higher quality.
• Work with internal teams to provide feedback on product enhancements and feature requests based on customer and partner input.
• Document actions and follow‑ups per Sales Engineering best practices (SE Notes, SE Sentiment, opportunity hygiene).
• Stay up‑to‑date with industry trends, competitive landscape, and the evolving AI tooling ecosystem.
• Collaborate actively with the regional SE team — share what you learn (including AI workflows that worked) and contribute to a culture of mutual support.
• Represent 8x8 at conferences, industry, and sales events when requested.

• 3+ years of experience as a Sales Engineer, Solutions Consultant, or in a technical pre‑sales role.
• Direct CCaaS / CPaaS / CX industry experience is preferred but not required — strong SE craft (discovery, demoing, technical qualification, objection handling) in an adjacent technology space is welcome.
• Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
• Demonstrable use of AI tools in current role — at minimum a general‑purpose assistant (Claude, ChatGPT, Gemini, Copilot, or equivalent) with evidence of specific workflows where AI has changed how you work.
• Familiarity with AI‑enhanced sales tools (Gong, Chorus, Clari) is a plus.
• Strong verbal and written communication skills focused on needs analysis, positioning, business justification, and closing techniques.
• Excellent presentation skills, with the ability to convey complex technical concepts to both technical and non‑technical audiences.
• Action‑oriented with strong personal initiative and learning velocity — comfortable picking up a new product domain quickly.
• Coachable, collaborative, and team‑oriented.
• Comfortable in a high‑volume environment where reps and deals move fast.
• Willingness to travel up to 10% within the region for customer and partner engagements.

Salary range: $ – $. Base pay depends on location and role responsibility. Variable compensation incentives may be available based on plan terms.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E‑Verify program and we provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.