Client Relations Specialist - Fast Track Freight Broker

Position Overview

Associate Portfolio Executive – Kansas City, MO. Build and manage a customer portfolio while developing long‑term, trusted relationships. Leverage AI‑powered tools to simplify quoting, planning, and scheduling, allowing focus on selling, problem‑solving, and growing revenue. Operate with autonomy backed by a global supply chain leader’s scale, technology, and credibility. Structured onboarding, coaching, and recognition for results provide a clear path for accelerated career growth in a high‑performance environment.

• Build and grow a portfolio of customers, strengthening relationships and converting opportunities into active business.
• Re‑engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day‑to‑day customer interactions, responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations.
• Identify account growth potential and cultivate transactional relationships into more committed partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve work processes by adopting new tools/technology, identifying automation opportunities, and documenting SOPs.
• Operate with urgency and a team‑first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand‑ups.

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience, internal or external.
• Ability to travel up to 10%.

• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem‑solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite.
• Values a diverse and inclusive work environment.

Engage with peers in‑office four days a week, igniting creativity and driving impactful results. One day of remote work per week offers flexibility while maintaining teamwork and autonomy.

Potential for internal promotion within Sales, Global Forwarding, Operations, Account Management or other areas. Grow by challenging yourself, develop strengths, and reach life goals.

Compensation Range: $19.23 – $38.47 per hour. The base pay range displayed reflects the minimum and maximum base pay for this location. Your individual base pay will be determined by job‑related skills, experience, and education or training. Compensation details listed reflect base pay only and do not include variable compensation.

• Three medical plans including prescription drug coverage, enhanced fertility benefits, flexible spending accounts, and health savings account (with employer contribution).
• Dental and vision coverage.
• Basic and supplemental life insurance.
• Short‑term and long‑term disability insurance.
• Paid observed holidays, with two paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) for U.S. salaried employees—no accruals and no caps. Paid Time Off (PTO) for all other employees in the U.S. and Canada.
• Paid parental leave.
• Paid time off for volunteering.
• Charitable giving match program.
• 401(k) with 6% company match.
• Employee Stock Purchase Plan.
• Broad range of career development, networking, and team‑building opportunities.

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

EOE/Disabled/Veteran