Senior Inside Sales Representative, Service

The Senior Inside Sales Representative, Service is accountable for delivering annual service contract orders, revenue, and renewal targets within an assigned territory (geography and/or product line). This role drives growth by retaining existing contracts, converting time‑and‑material customers, and capturing demand as instruments transition out of warranty for Leica Biosystems customers.

This position reports to the Director, Service Business Operations and operates within the North America Service & Support organization, supporting a defined U.S. and/or Canada territory.

• Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle
• Drive contract renewal and penetration by proactively engaging customers ahead of warranty expiration and converting time‑and‑material accounts to contract coverage
• Translate customer needs into value‑based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership
• Own territory execution and forecasting using CRM and quoting tools to manage pipeline, track performance, and deliver accurate forecasts
• Partner cross‑functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience

• Bachelor’s or Master’s degree preferred with 3–5+ years of relevant experience
• Demonstrated ability to manage a pipeline and consistently deliver against revenue targets
• Strong negotiation skills, including pricing, service scope, and risk trade‑offs
• Experience using CRM tools (e.g., Salesforce) and ERP systems (e.g., SAP, Oracle), with proficiency in Microsoft Office

• Ability to travel 10% - 15%, overnight, within territory or locations and/or for company meetings
• Must have a valid driver’s license with an acceptable driving record

• Experience selling service contracts for clinical, diagnostic, or research equipment
• Exposure to lean principles and continuous improvement tools to identify and act on process gaps

This position is eligible for a remote work arrangement in which you can work remotely from your home.

The annualized salary range for this role is $85,280 - $104,000. This role is also eligible for the Sales Incentive Compensation (SIP). The total target compensation at plan (base + SIC) is $109,280 - $128,000 annually.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Our benefit programs are designed to add value to employees’ lives.

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