Enterprise Account Manager – Agentic RAG

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

Join us as an Enterprise Account Manager – Progress Agentic RAG and help us do what we do best: propelling business forward. This will be a hybrid role so working between your home office and either our Burlington MA headquarters or our Raleigh NC office.

Progress Agentic RAG is one of our newest—and most ambitious—businesses. We're in the early stages of a significant market opportunity: the technology is proven, customers are realizing measurable business value, and we are building the commercial engine that will define our future growth.

This is an opportunity to join an emerging AI business within a successful, publicly traded software company. You'll have the agility and influence of a startup environment, backed by the resources, reputation, and customer base of an established enterprise software leader.

We're looking for a sales professional who thrives in ambiguity, enjoys building new motions, and wants to help shape how enterprises adopt AI-powered solutions.

This is not a role for someone looking to inherit a mature playbook. It's for someone excited to help create one.

Join us as an Enterprise Account Manager and help organizations transform how they unlock knowledge, accelerate decision-making, and drive innovation through AI.

• Own a portfolio of enterprise prospects and customers, driving both new business acquisition and expansion opportunities
• Manage complex sales cycles from initial engagement through contract negotiation and close
• Develop relationships with senior business and technical stakeholders, including CIOs, Heads of AI, Digital Transformation leaders, and business executives
• Achieve monthly and quarterly revenue targets across inbound and expansion pipeline opportunities
• Maintain accurate forecasting, opportunity progression, and pipeline management within CRM systems

• Engage with organizations evaluating enterprise AI initiatives and identify high-value use cases for Agentic RAG
• Conduct consultative discovery conversations to understand business objectives, knowledge challenges, and strategic priorities
• Deliver compelling demonstrations showcasing how AI-powered experiences can drive measurable business outcomes
• Position advanced capabilities and emerging use cases that align with customers' digital transformation initiatives
• Help customers navigate organizational and technical considerations associated with AI adoption

• Respond rapidly to inbound interest generated through marketing campaigns, product trials, and demo requests
• Monitor user engagement signals and proactively engage high-intent prospects demonstrating strong buying indicators
  
  Accelerate evaluation processes by removing technical, organizational, or process barriers to adoption
• Partner closely with Solutions Engineers and Customer Success teams to optimize conversion and customer outcomes

• Identify growth opportunities within existing customers based on evolving business needs and product adoption trends
• Lead conversations around additional use cases, expanded deployments, and enterprise-wide adoption strategies
• Collaborate with Customer Success to maximize customer value realization and long-term partnership growth
• Position complementary solutions and higher-value offerings that support broader AI initiatives

• Gather competitive intelligence and market insights from customer interactions
• Provide direct feedback to Product Management on emerging customer requirements and market opportunities
• Partner with Marketing to refine messaging, positioning, and go-to-market strategies
• Help define repeatable sales motions, success stories, and best practices that will shape the future growth of the business
• Contribute to building and scaling a category-defining AI business within Progress

• 5+ years of full-cycle SaaS sales…