Principal Customer Success Manager - Remote

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** Where is the work:*
* Virtual

** What's in it for you:*
* Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on Service Now, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. 

The Nuvolo 
** Principal**  
** Customer Success Manager 
** requires strategic thinking with operational excellence as you will be responsible for maintaining executive relationships, leading projects, and serving as an escalation point for Nuvolo's key accounts.  As a Principal CSM, you will contribute to the customer and Nuvolo's growth by developing strategic account plans and bringing the teams and resources together to execute.

*
* What you will do:

*
* + Serve as a member of the customer success leadership team with the goal of building customer advocacy and voice of the customer.

+ Mentor/coach Sr. CSMs to uplevel their strategic customer engagement.

+ Support/Advise the customer success team with risk mitigation and opportunities, by building success plans impacting retention and growth.

+ Act as the trusted partner for your portfolio of 7 figure clients throughout their customer lifecycle.

+ Regular interaction with Nuvolo sales team and execute sales methodology including key stakeholder mapping, building champions, and forecasting growth opportunities.

+ Help foster adoption by raising client awareness and leveraging new product features and functionality.

+ Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication.

** What you will bring:*
* + 10+ years of experience in customer success.

+ Interest in influencing internal and external key decision makers to drive product value and financial growth.

+ Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.

+ Exceptional verbal and written communication skills, including displaying technical acumen, strategic leadership and problem-solving skills.  Ability to deliver difficult messages to strategic partners, with intentional preparation and framing.

+ A proven record of retaining and growing multiple enterprise client relationships.

+ Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

+ Ability to work independently, while strategically leading customers and influencing internal strategy/investment/roadmaps.

*
* Core Competencies:

*
* + Leads with curiosity

+ Anticipates change based on knowledge and intuition

+ Demonstrates grit via passion and perseverance

+ Problem solver utilizing healthy combination of process and creativity

+ Adaptable to change

** Annual Base Salary Range or Hourly Base Pay Range:*
* $ - $

** Compensation Type:*
* Salary

** Incentive Eligible:*
* Yes

** Sales Commission Eligible:*
* No

** Disclaimer** :
We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, …