Sr. Specialist, Sales Development

** A NEW*
* ** CAREER*
* ** POWERED BY YOU*
* Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "
** World's Best Workplaces** ," "
** Best Company Culture** ," and "
** Best Companies for Career Growth** " awards every year? Then a remote Sr. Specialist, Sales Development position at Concentrix is just the right place for you!

As a remote Sr. Specialist, Sales Development, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

** CAREER*
* ** GROWTH*
* ** AND*
* ** PERSONAL DEVELOPMENT*
* This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

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** WHAT YOU WILL DO IN THIS ROLE*
* + Provide accurate weekly/ monthly/ quarterly sales forecast

+ Mastery of product knowledge and technical understanding of services to assess client requirements

+ Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

+ Manage external competitive pressures and handle objections to retain customers or win new customers

+ Manage high volume of customer contacts through phone and email each day - majority of communication is outbound

+ Work with your team and management to provide a professional experience during all interactions with customers and prospects

+ Maintain the customer management system (CRM) to ensure all relevant data is captured

+ Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts

+ Work with a team and report directly to a Sales Manager

+ Deliver expert customer experiences...with a smile.

** YOUR QUALIFICATIONS*
* Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr. Specialist, Sales Development role include:

+ 4+ years of experience working in a customer service or sales capacity

+ Prior success in achievement of personal and team sales quota/goals

+ Experience in high-volume calling

+ Experience learning new technology and data

+ Problem solving skills

+ Excellent knowledge of MS Office programs

+ Experience working with  or similar CRM

+ Experience or willingness to work from home

+ Proficiency in fast-paced multi-tasking

+ Eagerness to learn new technologies

+ Personal qualities/skills important to the role (tech, service, et)

+ Must reside in the United States and have a valid U.S. address for residence

+  
** WHAT'S IN IT FOR YOU
** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

+ The base salary range for this position is $16.39- $ 21.30/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and…