MSP IT Sales Associate

Role Description

This contract MSP IT Sales Associate role is a hybrid position based in the Greater Toronto and Hamilton Area, ON, with a combination of on-site client visits and remote work from home. The MSP IT Sales Associate will prospect and qualify leads, schedule discovery meetings, and manage a sales pipeline for managed IT services and related solutions. Day-to-day responsibilities include conducting needs assessments, preparing proposals and quotes, delivering presentations or demos, and following up with prospects and existing clients to move opportunities through the sales cycle.

The role will collaborate closely with technical teams to translate client requirements into clear service offerings and pricing, and to ensure smooth handoff after closing deals. The MSP IT Sales Associate will also update CRM records, track KPIs, participate in sales meetings, and support marketing initiatives such as campaigns, events, and webinars.

• Proven skills in outbound and inbound sales activities, including prospecting, lead qualification, and opportunity management in a B2B or MSP environment.
• Ability to understand and articulate core IT concepts such as managed services, cloud solutions, networks, and cybersecurity to non-technical stakeholders.
• Strong relationship-building, negotiation, and closing skills, with a consultative approach to working with clients across multiple industries.
• Proficiency with CRM tools and basic productivity software (e.g., email, spreadsheets, presentations) to track activities, pipeline, and performance metrics.
• Excellent written and verbal communication skills, including the ability to prepare clear proposals, quotes, and client-facing documentation.
• Highly organized and self-directed, with strong time-management skills and the ability to prioritize multiple opportunities in a fast-paced environment.
• Experience selling managed IT services, SaaS, or technology solutions is strongly preferred; knowledge of the GTA and Hamilton business market is an asset.
• Comfort working in a hybrid model that includes client site visits in the Greater Toronto and Hamilton Area as well as remote work from home.
• Post-secondary education in business, sales, IT, or a related field is an asset; equivalent work experience will also be considered.