Associate Financial Representative; AFR

• Location 1201 Edwards Mill Road,Raleigh, NC, 27607,United States

The Associate Financial Representative (AFR) specializes in client service and supporting the financial representative as he/she focuses on building his/her practice and client relationships. An AFR also ensures the continuation of an efficient, effective and organized office. This individual is a liaison between the network office and home office as well as the financial representative and clients. Specific responsibilities may include but are not be limited to:

• Handle case notes, process correspondence and maintain client case files.
• File new statements, account forms and other insurance-related materials
• Maintain financial representative’s calendar and schedule follow-up appointments.
• Answer and direct telephone calls as appropriate
• Process client/prospect reservations for marketing events such as seminars and assist in the preparation of seminar materials and event mailings
• Maintain supplies of current insurance/ investment-related marketing materials
• Input data, print proposals and gather information at direction of financial representative in preparation for client/prospect meeting
• Contact clients to set up follow-up meetings with representative
• Contact clients to confirm receipt of forms or request return of completed form and maintain current client information
• Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
• Communicate with home office, NMIS and fund families to supply or obtain information
• Prepare/print letters of instruction for client signature
• Send client birthday cards and schedule birthday/age change appointments for representative
• Generate lead letters and implement marketing programs

• Meet with clients to complete non-securities insurance related applications
• Review insurance applications, conversions and policy changes for completeness and accuracy
• Arrange medical, paramedical and any exams necessary for underwriting
• Provide current status and account values for non-securities related accounts
• Process incoming non-securities related insurance service requests from clients (address changes, bank change information, loan requests and ISA service inquiries)
• Gather information for registered representative’s meeting with clients/prospects (prospectuses, annual reports, Morningstar reports) and enter data into planning software (non-asset allocation components only)
• Prepare account summaries for variable and securities owners
• Monitor Items for Attention (IFA) and bring any action items to the FR’s attention
• Complete order tickets and new account forms based on information obtained by FR

• Health and Life licensed or gain licensing within 6 months of employment
• Financial Service or Insurance industry experience preferred
• Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
• Excellent oral and written communication skills
• Familiarity with Microsoft applications and data entry and information retrieval software
• Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
• Strong attention to detail with the ability to work with a high degree of accuracy
• Ability to proactively identify what needs to be accomplished and take action as appropriate
• Has interest in learning on a continuous basis
• Ability to embrace change and work in a fast-paced environment
• Ability to work both independently and in a team